Experience Center Associate

New York City, NY - USA

Yearly Salary: $ 70000 - 75000

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Your Responsibilities

Sales and Referrals:

Work in tandem with Center Manager to achieve financial objectives for the Center including meeting or exceeding sales goals.
Responsible for achieving personal Key Performance Indicators (KPIs) and actively contributing towards shared team goals.
Proactively develop a high level of product knowledge and expertise on Miele appliances and floorcare by attending training sessions reading catalogs and manuals and through self-guided training.
Demonstrate enthusiasm for the brand and effectively communicate company and product features and benefits to drive conversion.
Assist in the tracking monitoring and communication of business partner leads.

Customer Experience:

Assist all walk in appointment-based dealer and trade professional clients to provide the highest level of customer service by exceeding expectations.
Provide a safe space for consumer business partner and advocate product solutions and order creations all within a timely manner.
Maintain high NPS and consumer ratings.

Operations:

Create sales advice (quotes) and enter orders within company systems following company and systems policy and procedure.
Track consumer referrals quotes and purchase history through consumer profile capture.
Assist in all event related tasks including preparation execution and clean up.
Participate in all areas of operations of the Experience Center such as assisting with stock management and replenishment conducting physical inventory maintaining demonstration and live appliances in pristine condition and upholding good housekeeping standards throughout the selling areas and demonstration kitchen.
Support with implementation and maintenance of brand standards and merchandise directives the showroom floor.
Ensure back office and facilities are neat clean fully stocked and organized.
Identify and communicate product and inventory needs in a timely manner.
Support in all clerical duties such as answering phones maintaining visitor and referral logs data entry responding to e-mail and maintaining a professional reception area.

What we are looking for

Previous experience in showroom sales design or luxury manufactured goods preferred.
Highly customer-centric results driven and goal oriented willing to go above and beyond to exceed customer expectations.
Friendly enthusiastic and outgoing manner in all interactions.
Self-motivated team player with strong initiative and time management skills.
Open to perform different tasks and projects based on day-to-day business needs while prioritizing multiple tasks without constant direction.
Ability to communicate effectively and clearly with coworkers consumers and business partners in person via phone and e-mail.
Comfortable working within the demonstration kitchen and being hands-on with food preparation and kitchen duties.
Professional image in personal appearance manner and demeanor.
Flexibility to work days nights weekends holidays and special projects outside of normal business hours.
PC proficiency Outlook MS Word and Excel and willing to learn new computer applications.
Able to stand for long periods of time bend kneel and use a step stool or ladder to reach overhead objects.
Able to lift 25 lbs.
A high school diploma is required.

The salary range for this position is $70000 to $75000 annually plus bonus. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience relevant skills and alignment with market data.

Benefits

Comprehensive health dental and vision insurance
Wellness discounts on medical premiums
100% covered life and long-term disability insurance
401k with company match
PTO holidays
Discounted gym membership
Generous Employee Purchase Program
Wellness and volunteer programs

Miele is an Equal Opportunity Employer and supports and enforces a drug-free workplace. EOE/AA:M/F/D/V

Required Experience:

Your ResponsibilitiesSales and Referrals:Work in tandem with Center Manager to achieve financial objectives for the Center including meeting or exceeding sales goals.Responsible for achieving personal Key Performance Indicators (KPIs) and actively contributing towards shared team goals.Proactively d...

Your Responsibilities

Sales and Referrals:

Work in tandem with Center Manager to achieve financial objectives for the Center including meeting or exceeding sales goals.
Responsible for achieving personal Key Performance Indicators (KPIs) and actively contributing towards shared team goals.
Proactively develop a high level of product knowledge and expertise on Miele appliances and floorcare by attending training sessions reading catalogs and manuals and through self-guided training.
Demonstrate enthusiasm for the brand and effectively communicate company and product features and benefits to drive conversion.
Assist in the tracking monitoring and communication of business partner leads.

Customer Experience:

Assist all walk in appointment-based dealer and trade professional clients to provide the highest level of customer service by exceeding expectations.
Provide a safe space for consumer business partner and advocate product solutions and order creations all within a timely manner.
Maintain high NPS and consumer ratings.

Operations:

Create sales advice (quotes) and enter orders within company systems following company and systems policy and procedure.
Track consumer referrals quotes and purchase history through consumer profile capture.
Assist in all event related tasks including preparation execution and clean up.
Participate in all areas of operations of the Experience Center such as assisting with stock management and replenishment conducting physical inventory maintaining demonstration and live appliances in pristine condition and upholding good housekeeping standards throughout the selling areas and demonstration kitchen.
Support with implementation and maintenance of brand standards and merchandise directives the showroom floor.
Ensure back office and facilities are neat clean fully stocked and organized.
Identify and communicate product and inventory needs in a timely manner.
Support in all clerical duties such as answering phones maintaining visitor and referral logs data entry responding to e-mail and maintaining a professional reception area.

What we are looking for

Previous experience in showroom sales design or luxury manufactured goods preferred.
Highly customer-centric results driven and goal oriented willing to go above and beyond to exceed customer expectations.
Friendly enthusiastic and outgoing manner in all interactions.
Self-motivated team player with strong initiative and time management skills.
Open to perform different tasks and projects based on day-to-day business needs while prioritizing multiple tasks without constant direction.
Ability to communicate effectively and clearly with coworkers consumers and business partners in person via phone and e-mail.
Comfortable working within the demonstration kitchen and being hands-on with food preparation and kitchen duties.
Professional image in personal appearance manner and demeanor.
Flexibility to work days nights weekends holidays and special projects outside of normal business hours.
PC proficiency Outlook MS Word and Excel and willing to learn new computer applications.
Able to stand for long periods of time bend kneel and use a step stool or ladder to reach overhead objects.
Able to lift 25 lbs.
A high school diploma is required.