Warranty Specialist

Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring with more than 100 years as the global leader in energy resilience delivering solutions critical to sustain and improve life.

Our teams have the opportunity to provide a critical resource energy that ensures safety security and independence for people around the world. Our team members are focused on pushing boundaries continuing to innovate in an ever-changing landscape and keeping up with the pace required to create solutions for todays world demands.

Our product range includes engines generators power conversion UPS systems EV components and electrification solutions microgrid controls and management and clean energy solutions that serve a broad spectrum of OEM residential industrial and commercial customers. At Rehlko you have the freedom to identify create and deliver solutions large and small that help people and communities thrive in the moments that matter.

At Rehlko our team members are the essential energy that powers our organizations success. We are committed to fostering a safe and sustainable work environment where safety is everyones responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication proactively reporting hazards following protocols and suggesting improvements. Join us in creating an energy resilient world for a better future!

What We Offer

At Rehlko our Total Rewards programs are designed to accelerate growth energize performance and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood recognize results enable career mobility and reflect our commitment to valuing diverse needs in a fast-moving world. We provide:

• Competitive compensation and benefits

• Work-life flexibility

• Recognition and rewards

• Development and career opportunities

• A safe and inclusive workplace

Why You Will Love this Job

The Warranty Specialist is responsible for the end-to-end administration of warranty activities for Rehlko Power Systems products. This role serves as a key decision-maker in the adjudication of warranty claims interpretation of warranty policy and support of distributors dealers and internal stakeholders. The Warranty Specialist exercises sound judgment works effectively in ambiguous situations and ensures fair consistent and policy-compliant warranty outcomes while maintaining a strong customer focus.

Work Mode: Hybrid

Location: 200 Twin Oaks Road Kohler WI

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Responsibilities:

• Review adjudicate and process warranty claims in accordance with Rehlko warranty policies approval limits and service agreements.
• Evaluate and return claims that do not meet warranty requirements clearly communicate deficiencies and require corrective actions.
• Review and adjudicate goodwill policy adjustment claims and secure management approval for claims exceeding authorization limits.
• Serve as a subject-matter expert on warranty policy interpretation providing guidance to distributors dealers and internal teams.
• Respond to warranty-related inquiries and provide training or clarification to customers and internal stakeholders as needed.
• Support and troubleshoot warranty system issues partnering with IT and system providers to resolve defects data issues and access concerns.
• Maintain warranty system configuration including flat labor rates warranty parameters policies and global settings to ensure accurate claim processing.
• Generate and analyze warranty reports for management identifying trends risks and opportunities for improvement.
• Manage issues related to unit start-ups registrations and extended warranty applications escalated to the warranty department.
• Assist with unit registration entry and approval of extended warranty purchase requests as required.
• Serve as the primary contact for users of the online warranty system assisting with claim submission returns policy interpretation and troubleshooting.
• Maintain warranty system user access and security permissions.
• Participate in continuous improvement efforts by reviewing warranty publications policies and procedures and recommending updates to ensure clarity and consistency.

Requirements:

• Associate degree required; bachelors degree preferred.
• Prior warranty administration experience supporting industrial equipment strongly preferred.
• Demonstrated ability to interpret policy make impartial decisions and handle difficult conversations professionally.
• Comfort working in ambiguous situations with limited precedent while maintaining consistency and sound judgment.
• Strong computer proficiency including warranty systems reporting tools SAP and Microsoft Office applications.
• Electrical and mechanical aptitude and familiarity with industrial power equipment is a plus.

Work Mode: Hybrid

Location: 200 Twin Oaks Road Kohler WI

Applicants must be authorized to work in the US without requiring sponsorship now or in the future

Rehlko hires candidates only in states where we have an established business presence. We do not hire candidatesresidingin the following states: AK AR DE HI ME ND NE VT WV work opportunities are also unavailable to these locations.

About Us

Rehlkoproudly offers a rich history steeped in creativity and commitment to our associates and communities along with competitive benefits and PurposeCreating an energy resilient world for a better futureand Values: Curiosity Trust Pace and Excellence are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at addition to the investment in your development Rehlko offers a benefits package including a competitive salary health vision dental 401(k) with Rehlkomatching and more!

Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities including but not limited to hiring job assignment compensation promotion benefits training discipline and termination without regard to race creed color ethnicity religion sex pregnancy childbirth or related medical conditions genetic information age national origin citizenship ancestry caste mental or physical disability marital or familial status sexual orientation gender identity or expression genetic information political belief or affiliation union membership status military status veteran status or any other characteristic protected by national state local or other applicable laws.

Americans with Disabilities Act (ADA)

It is the policy of Rehlko to comply with all applicable provisions of the Americans with Disabilities Act (ADA) and corresponding national state local or other applicable laws. Rehlko will not discriminate against any qualified associate or applicant with respect to any terms privileges or conditions of employment because of a persons physical or mental disability. Rehlko will provide a reasonable accommodation to associates or applicants with disabilities in accordance with applicable laws. If you have a disability and require an accommodation in the application process or during the course of employment please contact Rehlko is an equal opportunity/affirmative action employer.

Our Values

Curiosity Seek learn share

Trust Go farther together

Pace Focus to go faster

Excellence Find the win every day