Customer Service & Call Center Coordinator
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Job Location:
Kansas City, KS - USA
Hourly Salary:
$ 21 - 21
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Us:Missouri Organic Recycling is a leader in sustainable waste management solutions committed to turning organic waste into valuable resources. We pride ourselves on our environmentally friendly practices and our dedicated team of professionals.
Job Description:Missouri Organic Recycling is seeking a detail-oriented Customer Service &Call Center Coordinator to support our customers and internal operations. This role combines customer service inbound call handling sales support and delivery scheduling into a single well-rounded position. The ideal candidate is organized dependable and comfortable managing multiple responsibilities while maintaining clear communication and well-organized information. This position plays an important role in supporting a smooth customer experience and effective coordination across teams.
Employment Type:Full-time
Schedule:8:00 AM - 5:00 PM
Work Environment:In-Office Position
Key Responsibilities:
Customer Service & Sales Support
- Serve as primary point of contact for customer inquiries via phone and other communication channels.
- Provide helpful knowledgeable support regarding services products and processes.
- Assist with retail sales inquiries order placement and customer follow-up.
- Maintain organized and up-to-date customer information.
CallCenter &Communication Management
- Answer inbound calls in a professional and friendly manner.
- Take messages route calls and follow-up as needed.
- Communicate clearly with customers and internal teams.
Scheduling &Logistics Coordination
- Schedule deliveries and service appointments.
- Communicate schedules and updates with customers and delivery teams.
- Support smooth coordination between customer needs and logistics.
Systems &Administrative Support
- Enter and update customer and scheduling information in internal systems.
- Support basic system configuration and administrative tasks.
- Help maintain organized records and workflows.
Qualifications we consider:
- Strong organizational skills and attention-to-detail.
- Professional phone presence and communication skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Customer service or call center experience preferred.
- Comfortable learning and using internal systems and software.
- Reliable proactive detail focused and team oriented.
Benefits:
- Great Work Environment:Join a positive and collaborative workplace where your skills and dedication are valued.
- Growing Team:Be part of a dynamic and expanding team contributing to the success and growth of the company.
- Family Owned and Operated:Experience the warmth and camaraderie of a family-owned business that cares about its employees.
- Benefits Available:Access a range of benefits including health dental vision insurance and more.
- Employee Discount on mulch and soils.
Equal Opportunity Employer:Missouri Organic Recycling is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
Missouri Organic Recycling in Kansas City manufactures premium top soil blends, compost, mulch and more from recycled organic waste materials. Learn more about our organic recycling products and services.
