Head Housekeeper
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Job Location:
Northumberland - UK
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Role
The role of Head Housekeeper is to be in charge of the day-to-day operations of the housekeeping department ensuring standards are maintained and departmental objectives are achieved.
The ideal candidate would possess outstanding communication and organisation skills and have the ability to prioritise tasks.
At least one years experience in a similar position is preferred
We are looking for someone who is passionate about hospitality and reliable.
Requirements of the Role
- Oversee daily housekeeping operations ensuring all rooms and public areas meet cleanliness standards.
- Lead manage and motivate the housekeeping team to deliver excellent guest service.
- Ensure high levels of guest satisfaction by anticipating needs and resolving issues promptly.
- Manage maintenance reporting and implement preventative maintenance procedures.
- Recruit train induct and performance-manage team members in line with company standards.
- Plan rotas and staffing levels to meet business needs while controlling labour costs.
- Control departmental budgets stock and supplies to minimise waste and manage costs.
- Ensure full compliance with Health & Safety Fire Safety COSHH and legal requirements.
- Maintain hotel security and protect guest and company property at all times.
- Liaise with other departments attend meetings and undertake Duty Manager shifts as required.
- Knowledge of Guestline/Reslynx would be useful not essential as full training will be given.
- Evening work may be required occasionally to support Evening Turndown.
Bailiffgate Hotel:
A timeless retreat in Alnwick Bailiffgate Hotel combines luxury and authenticity offering an escape where guests can unwind and immerse themselves in the beauty history and heritage of Northumberland
The hotels site opposite the Barbican entrance to Alnwick Castle has a fascinating history and was acquired by the first Duke of Northumberland in 1780
Bailiffgate has served as a commissioners residence a school and now it is being transformed into a luxurious 48-room hotel with a bar and the Motte & Bailey Restaurant
Whats in it for you:
At Bailiffgate Hotel our people are our biggest asset. We focus on engagement and individual development working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head
We believe that great hospitality can only be delivered by a happy motivated and engaged team; so this is at the heart of our culture
We are proud to provide equal opportunities for our team members encouraging inclusive and creative culture providing long-term careers supporting community and assisting in environmental matters
Benefits for working at Bailiffgate Hotel:
- Company Pension Scheme
- Preferential Accommodation Rates for Bespoke Hotels
- Staff and Family/Friends Rates at the Bailiffgate Hotel
- 10% discount on Food at Alnwick Castle Golf Club
- Discount on F&B at the Bailiffgate Hotel
- Staff Uniform provided
- Seasonal Passes to Alnwick Castle
- Share of Service Charges monthly
Key Skills
- Active Directory
- General Services
- Erection
- Administration Support
- Interpretation
- Call Centre
About Company
Bailiffgate Hotel is a timeless retreat nestled in the picturesque market town of Alnwick. The hotel combines luxury and authenticity, offering a serene escape where guests can unwind, explore the surrounding natural beauty, immerse themselves in local history, and experience the heri ... View more
