IT Support Specialist (Technical Lead)

Toronto - Canada

Monthly Salary: $ 96900 - 136800

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Work Location:

Toronto Ontario Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$96900 - $136800 CAD

This role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

IT Support Specialistis ahands-on technical leaderleveragingdeepexpertisein vendor platforms like IBM OpenPages to drive innovative solutions and guide high-performing this dual-capacity role you will lead critical support initiatives while actively contributing as a developer ensuring robust scalable and reliable application support for business-critical systems. Success in this position requires a strong command of the software development life cycle (SDLC) deployment and changemanagementbest practices paired with a proactive approach to problem-solving and continuous improvement.

KEY ACCOUNTABILITIES

CUSTOMER

Provide hands-on leadership by mentoring team members in troubleshooting and resolving complex incidents while cultivating a collaborative high-performance support culture.

Design configure and tailor vendor platformsincluding IBM OpenPagesto address evolving business needs and drive operational excellence.

Develop and implement advanced workflows triggers and custom actions within the IBM OpenPages application tooptimizesystem functionality and user experience.

Oversee detailed investigations of incidents to evaluate root causes and ensure implementation of targeted value added and controlled remediation plans

Act as an expert resource providing insight and recommendations based on industry practices and emerging technology trends within application support field

Define deploy and/or lead systems / applications activities to support clients and applications

Identify recommend source negotiate and implement improvements/solutions (buy/build/reuse) to enhance customer experience availability and/or reduce cost in support of client needs

Influence product direction foresee issues and gapsidentifysolutions and work comfortably with leading edge products that are untested/ unproven in the market

Manage complex application deployment in load balanced service-oriented environment

May help test debug and performance analyze and document environment components

Work with Architects to ensure that environment modifications interact appropriately data conversion impacts are considered and other areas of impact are addressed and meet performance requirements of the project

Collaborate with business leaders IT professionals vendors / outsourced partners to assess viability/priority of projects/initiatives and ensure issues are clearly communicated

Lead / contribute to the project management processes conduct pre and post implementation reviews

Integrate technical solutions with the business environment recognizing systems interdependencies and reusability and ensuring seamless delivery

Ensureappropriate securitylevels areestablishedand maintained for processes informationexchangeand system implementations

Provide 2nd and 3rd level support for production incidents asand provide single point of contact for business communications related to production incidents escalate as

Drive and manage controls environment (including processes) covering change management production implementation compliance and audit controls and business continuity (both application and resource)

Work in strategic partnership with development and delivery teams to continuallyidentifyand create opportunities to increase application stability of production environment

SHAREHOLDER

Review defineenforceand influence standards andappropriate qualitymeasures/metrics

Ensure systems and operational availability meets or exceeds negotiated service levels and report results as

Adhere to existing processes/standards business technology architectureriskand production capacity guidelines; planmonitorand escalate issues as

Follow standardspoliciesand procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)

Comply withwell-defined enterprise technology delivery practices and standards and project management disciplines

Assistin the development/maintenance of comprehensive processes for prevention of issues andparticipatein problem determination andtimelyresolution of incidents

Continuously enhance knowledge/expertisein own area and keep current with emerging industry trendsnew technologiesand best practices in the external market that can contribute to delivering effective client solutions

Develop/maintainexpertiseof system development methodologies key business initiatives/issues IT implications for systems/technologies and impact on business solutions

Identifyopportunities to minimize cost providerecommendationsand/or deliver corresponding strategic solutions to support cost effectiveness

May develop and/or contribute to negotiations ofthird partycontracts/agreements

EMPLOYEE / TEAM

Coach and empower IT professionals in mastering IBM OpenPages architecture features and industry best practices.

Drive knowledge sharing and skill development across the team fostering technical excellence and a culture of continuous improvement.

Work effectively as a team supporting other members of the team in resolving critical service issues

Prioritize and manage own workloadin order todeliver quality results and meet timelines

Support a positive work environment that promotes service to the business qualityinnovationand teamwork and ensuretimelycommunication of issues/ points of interest.
Identifyand recommend opportunities to enhance productivity effectiveness and operational efficiency of the business unit and/or team

BREADTH & DEPTH

Primary subject matter expert in multiple areas(with a focus onIBM OpenPages)and consults with clients/or project teams with respect to all aspects of operational support / solutions

Lead the integration of technical solutions with business processes to ensure seamless deliveryoptimalsystem reliability and measurable business impact.

Oversee change management version control and deployment activities for diverse systemsmaintainingstrict alignment withSDLCbest practices and organizational standards.

Works independently and/or autonomously as a senior/ lead on a diverse range of tasks / operational support of solutions and is relied upon to coach/ educate others

Assignments arehighly complexand multifaceted

Maymonitor coach/ educate a small team of IT professionals

Acts as a key resource in the exchange of technical information for project teams the business and/or outside vendors

Generallyreports to a Senior Manager or Executive

EXPERIENCE & EDUCATION

Undergraduate degree or Technical Certificate

Graduate degree preferred

7 years relevant experience

Demonstratedexpertisein IBM OpenPages development includingproficiencyin Java JavaScript REST APIs XML and JSP.

Proven experience leading teams and managing complex technical projects in application support environments.

Strong understanding of SDLC deployment processes and tools such as JIRA and Confluence

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

Required Experience:

Work Location:Toronto Ontario CanadaHours:37.5Line of Business:Technology SolutionsPay Details:$96900 - $136800 CADThis role is eligible for a discretionary variable compensation award that considers business and individual performance.TD is committed to providing fair and equitable compensation opp...