Senior Product Designer II, Customer Journey Intake
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Job Location:
Cambridge, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
POS-15990
Join HubSpots Customer Journey UX Team: Design End-to-End Customer Value
At HubSpot the Customer Journey Product Line (CJPL) owns how customers experience HubSpot from their very first interaction through long-term value and growth. This team brings together acquisition activation discovery and engagement into one continuous AI-driven customer journey designed to help every customer reach value quickly build habits and grow over time.
As a Product Designer on the Customer Journey team youll work on high-impact cross-hub initiatives that shape how millions of customers discover HubSpot get set up find value and stay engaged. Your work will span multiple products and surfaces with a focus on clarity outcomes and intelligent orchestration at scale.
What Sets Customer Journey UX Apart
- End-to-End Ownership: Design across the full customer journey from signup and activation through discovery engagement and retention.
- Outcome-Driven Focus: Shift experiences from task completion to outcome realization helping customers reach value faster.
- Cross-Hub Scope: Work across multiple Hubs and platform surfaces to deliver cohesive connected journeys.
- AI-Driven Experiences: Leverage personalization inference and smart guidance to adapt journeys to customer context.
- Massive Scale: Design for millions of customers across Free Starter Pro and upmarket tiers.
What Youll Do
- Own End-to-End Experiences: Lead design work that spans multiple stages of the customer journeyfrom discovery through launch and iteration.
- Design for Activation and Value: Create guided adaptive experiences that help customers reach their first meaningful outcomes quickly.
- Connect Systems and Surfaces: Design flows patterns and frameworks that create continuity across products while maintaining simplicity and clarity.
- Partner Across Disciplines: Collaborate closely with Product Managers Engineers Researchers Content Designers and Data partners.
- Use Data to Learn and Iterate: Define success metrics validate designs with qualitative and quantitative insights and continuously improve shipped work.
- Elevate Craft and Culture: Participate in critique mentor peers and help raise the bar for journey-focused design at HubSpot.
What Youll Bring to HubSpot
- Proven Product Design Craft: A portfolio demonstrating strong visual design interaction design systems thinking and measurable user or business impact.
- Please include at least three recent case studies.
- Journey-Level Thinking: Experience designing across multi-step flows lifecycle stages or interconnected products.
- Cross-Functional Collaboration: A track record of partnering effectively with PMs engineers and other designers to drive outcomes.
- Systems and Scale Mindset: Comfort designing within large platforms where consistency reuse and cohesion matter.
- Comfort with Ambiguity: Ability to navigate evolving strategy and complex problem spaces with clarity and momentum.
- Growth Mindset: Curiosity openness to feedback and excitement about learningespecially in AI-powered product environments.
- Bonus: Experience with B2B SaaS onboarding or activation systems personalization or experimentation at scale.
Which Level Is Right for Me
Were hiring across multiple levelsyour exact fit will be determined during the interview process as we match your scope impact and growth trajectory:
- HUB-4 (Mid-Level): Contributes to impactful journey components while developing fluency in systems and lifecycle thinking.
- HUB-5 (Senior I): Drives medium-to-large journey initiatives independently delivering polished end-to-end experiences.
- HUB-6 (Senior II): Owns complex high-impact journeys across teams with influence beyond immediate scope.
- HUB-7 (Staff): Leads large-scale cross-product journey initiatives and mentors other designers.
- HUB-8 (Principal): Shapes vision and frameworks for customer journey design at an organizational level.
You dont need to decide your level on your ownwell help you assess as we go.
We Welcome YouWherever You Are in Your Journey
We know great designers come from many backgrounds. If youre excited about designing connected outcome-driven customer journeys and helping businesses grow better wed love to hear from youeven if you dont check every box.
Pay & Benefits
The cash compensation below includes base salary on-target commission for employees in eligible roles and annual bonus targets under HubSpots bonus plan for eligible addition to cash compensation some roles are eligible to participate in HubSpots equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills experience qualifications and other job-related reasons.
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpots compensation philosophy.
Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.
At HubSpot fair compensation practices arent just about checking off the box for legal compliance. Its about living out our value of transparency with our employees candidates and community.
We know the confidence gapand impostor syndrome can get in the way of meeting spectacular candidates so please dont hesitate to apply wed love to hear from you.
If you need accommodations or assistance due to a disability please reach out to us using this form.
At HubSpot we value both flexibility and connection. Whether youre a Remote employee or work from the Office we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team youll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpots Career Diversitypagehere.
India Applicants: link to HubSpot Indias equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software integrations and resources customers need to connect marketing sales and service. HubSpots connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot bold is our baseline. Our employees around the globe move fast stay customer-obsessed and win together. Our culture is grounded in four commitments: Solve for the Customer Be Bold Learn Fast Align Adapt & Go! and Deliver with HEART. These commitments shape how we work lead and grow.
Recognized globally for our award-winning culture by Comparably Glassdoor Fortune and more HubSpot is headquartered in Cambridge MA with employees and offices around the world.
Explore more:
HubSpot may use AI to help screen or assess candidates but all hiring decisions are always human. More information can be found here. By submitting your application you agree that HubSpot may collect your personal data for recruiting global organization planning and related purposes. Refer to HubSpots Recruiting Privacy Notice for details on data processing and your rights.
Required Experience:
Senior IC
Key Skills
- InVision
- Interaction Design
- Ux
- Usability
- Visual Design
- Design Thinking
- Zeplin
- User Research
- UI
- IOS
- Figma
- Sketch
About Company
HubSpot develops cloud-based, inbound marketing software that allows businesses to transform the way that they market online.
