FCM EMEA Onboarding Leader

About FCM

FCM is more than a global travel management company with 24/7 support in 100 countries. Were a movement6500 changemakers travel experts and performance drivers redefining corporate travel. We dont just keep the worlds biggest companies movingwe make it smoother smarter and bolder. Certified as a great place to work and fuelled by an alternative mindset we embrace change challenge convention and do things differently. This is FCMwhere different happens.

About the Role

As FCM EMEA Onboarding Leader you will play a pivotal role in enabling FCMs ambitious growth across the EMEA region. Reporting to the Global Onboarding Leader with a regional reporting line into EMEA Operations and Systems you will be the senior leader accountable for delivering high-quality efficient and scalable client onboarding across the region.

You will lead the EMEA onboarding function overseeing complex multinational implementations while driving strategic initiatives focused on standardisation quality efficiency and cost optimisation. Acting as a senior escalation point you will work closely with sales technology and regional stakeholders to ensure onboarding outcomes align with FCMs commercial priorities and value proposition.

Key responsibilities include:

• Owning and executing the EMEA onboarding strategy in line with global objectives and sales priorities

• Proactively managing onboarding demand resources and the regional workstack including visibility of the high-potential sales pipeline

• Driving continuous improvement initiatives to reduce onboarding timelines and improve quality and efficiency

• Leading and developing multidisciplinary teams across Customer Implementation Technical Implementation and Operational QA

• Acting as the senior point of contact for complex or high-risk client implementations and escalations

• Leading the EMEA Customer Delivery SWOT team setting the regional online strategy and ensuring strong alignment and information sharing across customer delivery functions

• Partnering with global onboarding leadership to shape the future direction of onboarding and customer delivery across FCM

This is a highly visible senior leadership role requiring confidence engaging with executive stakeholders alongside a strong grasp of onboarding operations and online technology.

About You

You are a strategic and delivery-focused leader with a strong track record of managing complex onboarding or implementation environments ideally within a technology-enabled or global services organisation.

You bring:

• Proven experience leading large multidisciplinary teams in a regional or global context

• Strong strategic thinking skills with the ability to translate strategy into practical executable outcomes

• Demonstrated success in driving operational efficiency process standardisation and continuous improvement

• Deep understanding of technology-enabled customer onboarding implementation or customer delivery models

• The ability to manage complexity prioritise effectively and make decisions at pace

• Excellent communication skills with the confidence to articulate complex issues clearly to senior leadership and executive stakeholders

• A collaborative leadership style with experience working across regions and contributing to global leadership forums

• A proactive adaptable mindset comfortable trialling and embedding new processes to improve outcomes

Whats in it for you

• Exclusive Travel Discounts: As part of Flight Centre Travel Group you gain access to exclusive industry rates and discounts through our in-house travel team.
• Career Development: With Flight Centre Travel Groups global presence spanning 30 brands in over 20 countries youll have clear career pathways and the resources you need to achieve your professional goals including training and support.
• Vibrant Culture & industry-renowned social events: Experience our fun industry-renowned culture with exciting social events such as monthly awards nights global conferences end-of-financial-year balls and more.
• Active Hour: Prioritise your well-being with an hour dedicated each week to focus on your fitness or personal wellness.
• Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services including dental optical and chiropractic care with our bronze-level health cash plan.
• Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
• Financial Wellbeing Support: Access expert financial services including mortgage advice regulated financial guidance and money coaching to help you manage your finances.
• And Much More: Enjoy a range of additional benefits including company-matched charitable donations an excellent pension scheme share options an electric vehicle scheme and a variety of salary sacrifice benefits.

Our number one philosophy is Our people. Flight Centre Travel Groups promise is to provide an environment with equality of respect dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.

We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at .