Customer Success Manager

Atlanta, GA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Revinate is proud to be a Great Place To Work Certified company! Check out what our employees say makes working here so great: Great Places To Work x Revinate

This is a remote position but candidates must reside within the greater Orlando Atlanta or Austin area.

Summary

The Revinate Customer Success Manager for North America (CSM) will lead the post-sales efforts in building processes and procedures that are successful and repeatable in delivering value to the Revinate customer. The ideal candidate brings a proven record of success in a SaaS technology company where they have helped drive customer adoption had responsibility for revenue retention and demonstrated an ability to drive growth in their assigned accounts. This person will work best in a dynamic technology driven environment utilizing phone and onsite interactions to effectively manage a high velocity of activity.

Key Responsibilities

Superuser of all Revinate products know it all inside out.

Provide coaching and education to improve adoption of the Revinate products by every customer.

Conduct regular customer reviews/virtual workshops to identify areas of strength and areas for improvement.

Deliver best practices to customers to help improve their overall Customer Success and the value that Revinate brings.

Building relationships beyond the day to day customer contact to ensure engagement across the organization. For example reporting.

Transparently report and track customers through the loyalty touchpoint process.

Bring intelligent product feedback and recommendations from customers back to the Revinate Product team.

Renewals manage renewals with existing customers coordinating closely with Sales.

Upsells educate customers on new Revinate products and identify upsell opportunities again coordinating closely with Sales.

Goals

Client Success: All clients must be DELIGHTED with Revinate and our service not just satisfied.

Client Management: CSMs are a single point of contact with support from other groups like training and Client Solutions.

Renewals: Success is driven by high NPS and Renewals. This role will be responsible for renewals of defined Strategic accounts in the North America region.

Product Support: Understand the requirements of customers with use cases. Prioritize them for review with the Product team.

What Youll Bring

Strong knowledge of account management including presentation skills and short/mid/long term opportunity management is essential.
Strong technical knowledge and negotiation skills
Experience in sales methodologies used to prospect within the account consult with the client on business issues create and present proposals negotiate terms and close sales/renewals
Must be a self-starter; little supervision is required.
Candidates must be able to demonstrate skills to negotiate issues with peers partners and customers using a Win/Win philosophy.
2 years of experience in account management consultative sales and /or business consulting preferably within a SaaS model. Hospitality experience is a plus.
25% Travel may be required

Benefits

Competitive Health Benefits:Revinate offers multiple insurance options including an employee premium paid 100% by Revinate
Paid Family & Parental Leave:A comprehensive paid leave program ensuring you have the time you need.
Family Building Benefits:Revinate offers multiple medical plans including a buy-up option with $20000 of coverage for medically necessary fertility treatments.
Excellent Dental and Vision Benefits
401(k) Program:Includes an employer match
Optional plans for Short & Long Term Disability insurance as well as Life insurance
Paid Flex time off
Employee Assistance Program (EAP)
Perks:Monthly work from home stipend Telehealth access Peloton benefits and many more.

$60000 - $75000 a year

The compensation package for the Customer Success Manager includes a base salary listed above as well as a performance-based bonus.

This salary range may be inclusive of several career levels at Revinate and will be narrowed during the interview process based on a number of factors including (but not limited to) the candidates experience qualifications and location.

Interview Process

Were excited youre considering a career with Revinate! Our goal is to ensure this is the right opportunity for you while also determining if youre the right fit for our team. The interview process for this role is designed to be a two-way street where youll get to know us just as we get to know you.

- Recruiter Screen - 30 minutes

- Hiring Manager Interview - 45minutes via Google Meet

- Panel Presentation Interview with Team Members - 60minutes via Google Meet

- Final Interview with Team Director - 30minutes via Google Meet

Revinate values the flexibility of a remote workforce and the benefits of localized hiring. We focus on specific cities to foster local communities and enhance team cohesion allowing employees to collaborate attend local events and build a strong sense of community and company culture.

Candidates must be located in the city listed in the job application. Thank you!

Revinate is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complementary.

Important Security Alert

We have been made aware of fraudulent activities involving individuals impersonating our HR team and offering fake job opportunities. Please be vigilant and ensure your safety by verifying all job offers.

For Authentic Opportunities:Only refer to our official careers page on our company website. Your security is our priority. If you encounter any suspicious activity please report it immediately. Stay safe and secure! You can confirm or inquire with any questions by reaching out toemailprotected

AI and Hiring

Please note that interviews at Revinate will be recorded using . As we continue to build more structure into our interview processes -- the best way to eliminate unconscious bias! We are encouraging our interviewers to focus more on our candidates and the conversation than taking notes. Instead we can rely on to do the note taking for us. If youre uncomfortable with recording your interview please let us now. Well opt you out.

#LI-remote

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Manager

Revinate is proud to be a Great Place To Work Certified company! Check out what our employees say makes working here so great: Great Places To Work x RevinateThis is a remote position but candidates must reside within the greater Orlando Atlanta or Austin area. SummaryThe Revinate Customer Success M...