Junior IT Support

Location: Szczecin Poland hybrid (at least 2-3 days/week on-site)

Salary: 6500 - 10.000 PLN on B2B or 5400 - 8300 PLN gross on UoP

Tidio is the customer service platform that aligns AI and people so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful. Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio you can grow too!

A few facts about us:

• Our product is one of the worlds leading AI customer service solutions and our goal is to become no. 1

• We are among the Top 50 AI and Customer Service Products in G2s Best Software Awards 2024.

• We currently rate at 4.7/5 in both Shopify and G2.

• Our ML team was among the first in the world to launch an AI agent (Lyro) for customer service!

• Every month our widget is viewed by 350 million unique users which is 4% of the global population.

• Currently we hire over 150 fantastic people.

Would you like to see what working with us looks like Check out our #GrowWithTidio video

Were looking for aJunior IT Support to join our growing Infrastructure team -youll be working alongside another team member already on board and reporting directly to the Head of Infrastructure.

Its a hands-on role where youll support our internal teams take care of our hardware and tooling and contribute to keeping our IT environment running smoothly. If you enjoy solving problems and want to develop your skills in a modern product-focused tech company youll feel at home here.

You will be responsible for:

• Supporting and maintaining the office infrastructure in Szczecin including basic network configuration.

• Hardware handling & access management:

  • preparing shipping and collecting equipment for new hires and offboarded employees

  • coordinating device deliveries and returns with our external provider (for employees abroad)

  • managing device replacements and supporting the leasing process

  • granting and removing access to tools and systems mainly during onboarding/offboarding.

• Ongoing IT support:

  • being the first point of contact for employees seeking technical help.

  • troubleshooting everyday issues and keeping things running smoothly.

• Supporting the automation improvements and documentation (e.g. using Bash or Python scripts).

• Monitoring security alerts (e.g. from Microsoft Defender) and reacting to incidents when they occur.

What else (Growth & Development Opportunities)

• Participation inregular infrastructure meetingswith the DevOps team giving you insight into how production systems are run with occasional collaboration when topics overlap.

• Hands-on exposure toInfrastructure-as-Code: learning from existing configurations proposing improvements and taking part in code reviews.

• A chance to exploreMDMtools and help manage our device fleet.

• Direct insight into how infrastructure tooling and internal processes operate in amodern product-driven tech company with plenty of space to learn and grow through real practical experience.

You might be a good fit if you:

• are ready to work at least 23 days per week from our office in Szczecin;

• have an IT background (e.g. relevant education internships personal projects or your first commercial experience).

• have basic networking experience (configuring your home network counts);

• are genuinely curious eager to learn and naturally expand your knowledge on your own;

• are well-organized and reliable able to coordinate tasks like shipping receiving and preparing equipment with an Ill figure it out mindset whenever something new comes your way;

• enjoy helping others and have strong communication skills especially when supporting teammates with technical issues;

• communicate easily in English (at least B2).

We would like to offer you:

• Salary: 6500 - 10.000 PLN on B2B or 5400 - 8300 PLN gross on UoP

• Hybrid work model with flexible hours.

• 26 days off guaranteed in a year.

• Great development opportunities company-supported courses and conferences.

• Individual work toolsMacBook Pro Dell screen JBL headphones You can tailor the equipment to your needs.

• Sport & wellness benefit - no extra charge.

• Private medical care - no extra charge.

• Mental well-being program individual therapy sessions and resources for employees.

• Free access to one of the most popular e-book/audiobook services.

• Regular social events (company-wide offsites team events).

• Budget for 1:1 English language classes.

What happens when you send your CV

• Call with a recruiter.

• Task.

• Final interview with Hiring Manager (Head of Infrastructure) and the IT Support/Administrator

• Offer and fireworks

Diversity Statement

One of Tidios core values is to play fair. Therefore we treat all candidates equally. We do not discriminate based on race religion color national origin gender sexual orientation age marital status or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.

We now rate at 4.3/5

81% recommend us to a friend

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