IT Support Analyst

The Elevator Pitch

Are you passionate about helping others solve technology challenges Do you thrive in fast-paced environments and enjoy being the go-to person for IT support Evolv is seeking an IT Support Analyst to deliver outstanding technicalassistanceto our employees ensuring smooth day-to-day operations and a secure productive a collaborative team dedicated to innovation problem-solving and continuous improvement.

Success in the Role: What are performance outcomes over the first 6-12 months you will work toward completing

In the first 30 days you will:

• Meet with the Cybersecurity & IT team (in person and virtually).

• Begin building relationships with direct teammates and key business stakeholders.

• Develop a general understanding of Evolvs technology landscape and start responding to immediate end-user support requests.

• Become familiar with internal systems processes and people.

Within 3 months you will:

• Independently resolve common IT support issues and escalate complex problems as needed.

• Build rapport with employees across the organization becoming a trusted resource for technical support.

• Identifyrecurring issues and propose improvements to support processes.

• Present recommendations to management for review and prioritization.

By the end of the first year you will:

• Be recognized as a reliable efficient problem-solver for IT support needs.

• Develop trust among the Cybersecurity & IT team and business stakeholders.

• Provide recommendations for improvingsupportworkflows and user experience.

• Demonstrate a can-do attitude and see problems as opportunities to innovate.

The Work: What type of work will you be doingWhat assignments requirements or skills will you be performing on a regular basis

• Provide first-line technical support for Windows macOS and mobile devices.

• Troubleshoot hardware software and network issues for end-users.

• Manage and resolve help desk ticketsescalatingas necessary.

• Support Office 365 applications (Outlook Teams OneDrive SharePoint).

• Assistwith user account provisioning password resets and access management.

• Maintain endpoint security through basic monitoring and compliance checks.

• Document solutions and contribute to the IT knowledge base.

• Collaborate with the Cybersecurity & IT team to ensure consistentsupportcoverage.

• Provide technical support for conference room equipment including Microsoft Teams Rooms and HDMI connectivity.

• Maintain andmonitorconference room technology ensuring all equipment is operational and ready for use.

Required Qualifications

• 2 years of experience in IT support or help desk roles.

• Strong troubleshooting skills in Windows and macOS environments.

• Familiarity with Office 365 administration and support.

• Familiarity withthe Atlassian suite.

• Basic understanding of endpoint security best practices.

• Excellent communication and problem-solving abilities.

• Experience with ticketing systems and remote support tools.

Preferred Qualifications

• Experience with Microsoft IntuneJamfPro or similar device management platforms.

• Exposure toautomation/scripting (PowerShell Bash).

• Familiarity with Okta Azure AD/Entra IDActive Directoryor similar identity management solutions.

• IT certifications (CompTIA MicrosoftJamf etc.) areaplus.

What isthe leadershiplike for this role What is the structure and culture of the team

You will join the Cybersecurity & IT team and report directly to the Director of Cybersecurity & Technology. The team culture is built on trust collaboration ongoing development kindness authenticity courage drive and fun. Decision-making is collaborative with opportunities to recommend and implement solutions.

Where is the rolelocatedand what is the schedule

Location: Waltham Massachusetts (HQ)

Training Period: Onsite for the first 30-45 days for training and onboarding (Monday Friday8am 4pmEST)

Post-Training: Potential flexibility for remote work depending on individualperformanceandbusinessneeds

Schedule:Monday - Friday:11:00am -7pm EST

Compensation and Transparency Statement

The hourly pay rate for this role is$27.00- $32.00an hour. This role is nonexempt meaningyoullbe eligible for overtime pay for any hours worked beyond the standard 40 per addition to base salary this role offers a competitive target bonus equity and a comprehensive benefits package. This range reflects our commitment to pay transparency and equity in alignment with applicable state laws. Our compensation ranges aredeterminedbased on factors such as role level location market benchmarks and internal equity. The posted rangerepresentsthe good-faith estimate of what we expect to pay for this role across U.S. locations. Actual compensation within the range will be based on the candidates skills experience education and geographic location.

Please note that the compensation details listed in role posting reflect thehourly payrateonly and do not include bonuses overtime pay equity or benefits.

In accordance withstate and local pay transparency lawsincluding those in California Colorado Massachusetts New York New Jersey and otherswedisclosesalary ranges in all job postings and provideadditionalinformation upon request.

During the hiring process your recruiter will share:

• The specific salary range for your preferred location

• A general overview of our benefits and equity offerings

• Insights into how compensation decisions are made including factors that influence starting pay

We are committed to fair pay practices and we regularly review our compensation programs to ensure they are competitiveequitable and aligned with our values.

At Evolv were on a mission to help make public spaces safer through innovative security technology. So were looking for future teammates who embody our values people who:

• Do the right thing always;

• Put people first

• Own it;

• Win together; and continue to

• Be bold stay curious.
  

Our Benefits Include:

• Equity as part of your total compensation package

• Medical dental and vision insurance

• Health Savings Account (HSA)

• A 401(k) plan (and 2% company match)

• Flexible Paid Time Off (PTO)- take the time you need to recharge with manager approval and business needs in mind

• Quarterly stipend for perks and benefits that matter most to you

• Tuition reimbursement to support your ongoing learning and development

• Subscription to Calm

Evolv Technology (Evolv) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We welcome and encourage diversity in the workplace and all employment decisions are made without regard to race color religion national social or ethnic origin sex (including pregnancy) age disability HIV Status sexual orientation gender identity and/or expression veteran status or any other status protected by law in the locations where we operate. Evolv will not tolerate discrimination or harassment based on any of these characteristics.

Evolv is committed to offering an inclusive and accessible experience for all job seekers including individuals with disabilities. If you need a reasonable accommodation as part of the job application process please connect with us at .

Evolv participates in E-verify for all employees after the completion of Form I-9.

Required Experience:

IC