Patient Services Coordinator III

• Serve as the primary point of contact forsurgical scheduling in the office including:
  • Scheduling surgeries with patientslive in the exam roomas they are ordered.
  • Handing out surgical packets and all pre-surgical orders/tests that must be completed prior to the surgery date.
  • Scheduling related appointments such as pre and post opspsych evaluationsandDME dispensing/schedulingif authorization is required.
• Manage surgical schedules and surgical block time
• Primary responsibility is scheduling surgeries secondary to checking patientsout and back up to the check in person as needed.
• Scheduleall types of appointmentsfor the practice including but not limited to:
  • Follow-ups procedures chiropractic vascular and other specialty visits.
• Verify and maintainup-to-date informationon PCPs specialists and other providers as needed.
• Update the EMR and maintain accurate current documentation for all patient interactions and scheduled services.
• Enter new surgical orders intoAsanato notify administrative staff of a new order.
• Notify representatives of scheduled surgeries in a timely manner.
• Maintain HIPAA compliance and provide excellent customer service
• Responsible for communicating to leadership when schedules are less than full to maximize clinic facility and physician time in a timely manner.
• Responsible for answering inbound phone calls in a pleasant manner
• Responsible for pulling and returning voicemails within 24 hours
• Must schedule appointments appropriately and accurately.
• Ability to communicate with patients and third parties proficiently and professionally.
• Uploading incoming records/authorizations into the patients charts
• Responsible for establishing and maintaining positive relationships with external entities
• Properly updating information in the EMR
  • Promptly greets and acknowledges all visitors. Informing back office of checked in patients.
  • Evaluates patient financial status and establishes payment plans based upon authority levels.
  • Responsible for accurately completing and interpreting insurance verification and benefits. Notifies patients family members physicians and/or supervisors of network insurance coverage issues that may result in coverage reduction.
  • Scans all new patient or updated patient information into computer (including: photo ID insurance cards referrals patient paperwork.
  • Schedules follow up appointments reviews patients insurance coverage and notifies patient if service requires authorization or referral and send request to PCP via CPS.
  • Maintains general knowledge of insurance plans accepted by ASAP
  • Maintains patient confidentiality.
  • Staying abreast of medical policies and requirements for surgical procedures

• High School Diploma /GED or equivalent working knowledge preferred

• Three to five years work experience in a medical office setting
• Five or more years work experience with surgical scheduling authorizations clearance processes
• 3 or more years experience with communicating with leadership facilities and surgeons changes in schedules
• 3 or more years experience with maintaining a surgeons calendar
• Medical Office experience is preferred.
• Successful candidate must have a minimum of one year of patient registration experience in a medical office or healthcare setting.
• Requires knowledge of insurance rules and regulations medical terminology and computer scheduling systems.
• Must be able to communicate effectively with physicians patients and the public and be capable of establishing good working relationships with both internal and external customers.

• Strong working knowledge of insurances
• Strong office and computer skills experience with paperless workflows
• Prior use of practice management and EMR programs
• Work independently while maintaining a positive attitude
• Strong knowledge of coordinating schedules in an effectively timely manner
• Knowledge of insurance rules and regulations including eligibility and referral requirements. Able to verify eligibility if each payer per patient according to defined parameters.
• Knowledge of medical terminology and HIPAA Guidelines
• Knowledge of EMR computer charting and is proficient with documentation.
• Knowledge of pain management/medical/surgical best practices.
• Knowledge of medical offices policies and procedures.

• Skilled communicator and ability to work effectively in resolving problems
• Solid organizational skills
• Exceptional attention to detail
• Work independently while maintaining a positive attitude
• Skill in establishing good working relationships with both internal and external customers.

• Ability to interact with management physicians and teammates at all levels and effectively
• Ability to communicate with patients and third parties proficiently and professionally
• Ability to communicate with teammates and management both in oral and written form
• Ability to be able to meet deadlines in a fast-paced quickly changing environment
• Ability to act as gatekeeper and escalate relevant information to executives as needed
• Ability to treat confidential information with appropriate discretion
• Ability to work independently with minimal supervision.
• Ability to acknowledge discrepancies effectively and proactively in schedules appointments orders authorizations etc.
• Ability to work in an environment that frequently produces a high level of stress and mental fatigue.
• Ability to be comfortable performing multiple projects in conjunction with day-to-day activities and utilizing time effectively and self-directed.

• Normal office environment

Required Experience:

IC