Learning Experience Specialist

The Learning Experience Specialist plays a critical role in shaping and enhancing the endtoend learner experience across J.S. Held. As a member of the Talent Development team you will ensure that learning programs are intuitive engaging accessible and aligned to the firms development strategy. This role blends learning operations learning design digital content creation and learner engagement strategy to deliver a modern seamless learning journey. 

The Learning Experience Specialist will help to optimize the Learning Management System (LMS) manage learning logistics curate and produce learning content support program operations and drive communication strategies that increase awareness and adoption of learning offerings. They will also partner closely with HR Operations subjectmatter experts and Talent Development colleagues to bring learning initiatives to life. 

This is an ideal role for someone who thrives in a fastpaced growing environment is curious about new learning technologies and is motivated to continuously improve the learner experience. The right candidate will embody our values: Quality and Service are Paramount; Deliver the News; Collaboration is in Our DNA; Be Passionate in All That You Do; and Think Outside the Box. 

Key Responsibilities 

Learning Experience Design & Curation 

• Design and optimize learner pathways and endtoend journeys to ensure an intuitive engaging experience. 

• Curate learning resources microlearning content toolkits and job aids that support capability development. 

• Identify opportunities to improve usability accessibility and personalization across learning touchpoints. 

Learning Operations & Technology Enablement 

• Oversee the LMS experience and partner with HR Operations to continually enhance usability structure and navigation. 

• Configure upload tag and maintain digital learning content within the LMS. 

• Support LMS reporting tracking and data integrity to ensure accurate learner recordkeeping and insights. 

• Explore and evaluate new learning technologies platforms and integrations that enhance the digital learning ecosystem. 

Content Development & Digital Media Creation 

• Develop and design digital learning assets such as microlearning videos eLearning modules interactive guides and visual materials. 

• Utilize authoring tools (e.g. Articulate Rise/Storyline) and basic video editing tools to create compelling learning content. 

• Collaborate with SMEs to transform raw information into clear engaging learning resources. 

Communications & Learner Engagement 

• Craft communication and engagement strategies that promote awareness drive participation and enhance the visibility of learning initiatives. 

• Build userfriendly learning announcements program guides and internal promotional materials. 

• Partner with internal stakeholders to identify creative ways to reach and engage learners across the organization. 

Program & Project Support 

• Provide logistical and operational support for learning programs including scheduling coordination and intake processes. 

• Support Talent Development colleagues in executing key initiatives from onboarding to enterprisewide development programs. 

• Manage relationships with vendors facilitators and content providers as needed. 

Analytics & Continuous Improvement 

• Track learner engagement develop reports completion data sentiment and platform analytics to identify trends and insights. 

• Recommend enhancements based on metrics learner feedback and industry best practices. 

• Contribute to a culture of continuous improvement by monitoring advancements in learning technology and design. 

Qualifications :

• 24 years of experience in Learning & Development instructional design learning experience design learning operations or related field. 

• Experience working with Learning Management Systems (LMS). 

• Experience with digital learning design tools (e.g. Articulate 360 Rise Storyline Camtasia Vyond Canva). 

• Strong communication storytelling presentation and stakeholdermanagement skills. 

• Ability to craft clear engaging learning communications. 

• Proficiency in Microsoft Office applications. 

• Ability to operate independently prioritize effectively and apply strong decisionmaking skills. 

• High attention to detail and strong organizational skills. 

• Professional services experience preferred. 

• Bachelors degree in Human Resources Organizational Development Instructional Design Communications or related fields. 

Physical & Work Environment Requirements 

• Must be comfortable to work in a remote environment 

• Must be able to sit for long period of time 

• Must be flexible to work outside of the 8:30am 5:30pm business hours if needed 

• Must be flexible to travel 10% of the time 

Benefits 

J.S. Held understands that all our employees are people and sometimes life needs flexibility. We work to always provide an environment that best supports and suits our teams needs. 

• Our flexible work environment allows employees to work remotely when needed 

• Flexible Time Off policy 

• Medical Dental and Vision Insurance 

• 401k Match 

• Commuter Benefit 

A reasonable estimate of the salary range for this role is $65000 - $75000. Any offered salary range is based on a wide array of factors including but not limited to skillset experience training location scope of role management responsibility etc.

Other Information 

Please note that this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice. 

By submitting your application you acknowledge that you have read theJ.S. Held Online Privacy Noticeand hereby freely and unambiguously give informed consent to the collection processing use and storage of your personal information as required and described therein. California residents can click here to learn more about the personal information we collect and here to learn about additional privacy rights that may be available.  

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EEO & Accommodations 

We embrace diversity and our commitment to building a team and environment that fosters professional and personal enrichment is unwavering. We are greater when we are equal! 

J.S. Held is an equal opportunity employer that is committed to hiring a diverse workforce. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law. 

If you are an individual with a disability and would like to request reasonable accommodation please email  and include Applicant Accommodation within the subject line with your request and contact information. 

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Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Yes

Employment Type :

Full-time