Senior Sales Associate

Senior Sales Associate

Main responsibilities include:
1. Sales
Providing exceptional standards of customer service surpassing customer expectations at every opportunity by following our Selling Ceremony
Target and KPI focused
Demonstrating and reflecting the glamorous luxury lifestyle image of Jimmy Choo through customer service attitude personal grooming dress code and behaviour
Developing a detailed knowledge of the product including construction materials care and design in order to provide exceptional and knowledgeable customer service
Participating in and representing Jimmy Choo during promotional events and activities
Contributing ideas and suggestions to the team in order to achieve improvements in all aspects of the concession performance
Demonstrating a constant awareness and actively striving to achieve key performance indicators in order to increase concession performance and reach individual and store targets
Actively ensuring merchandise presentation reflect VM standards and general tidiness and cleanliness of the concession at all times
2. CRM
Building developing and maintaining your own client database ensuring repeat visits and customer loyalty
Resolving customer complaints promptly and successfully by investigating problems developing solutions and making appropriate recommendations to the store management
3. Stock Control
Playing an active role in replenishing stock according to company procedures and policies
Maintaining effective stock controls to ensure continued stock supply and ensure stock record accuracy
Participating and supporting the team in stock takes as and when required
Take responsibility of designated stock/category and maintain the high standards
4. General
Attending and participating in all store meetings and training events as required ensuring good communication is maintained
Communicating all potential Health and Safety issues to the Store Manager and complies with Jimmy Choo Safety and Security procedures
Supporting the Store management in any back of house and administrative operations as requested
Demonstrating flexibility by supporting the store management in any other ad-hoc duties as might reasonably be required in the successful running of the concession
Supporting the Management Team with successfully running and managing the day to day operations of the concession including but not limited to customer relationships store administration stock management and visual merchandising
Ensure all back of house standards are maintained at all times both in the communal areas and stock room
5. Visual Merchandising
Actively implementing and following our required procedures standards and policies as outlined in Retail Excellence and as communicated by the Company

Competencies and Experience Required:
Demonstrable success gained as a sales consultant with a recognised brand
Luxury brand experience in a retail environment preferable
Excellent communication skills both written and verbal
Fluent English
Additional languages advantageous
Demonstrable sales skills
Knowledge and understanding of the luxury market customer service and fashion
Successfully able to handle multiple demands and competing priorities
Seeks opportunities to be proactive and pre-empt client needs
Demonstrates respect and politeness and regularly exceeds customer expectations
Shows innovation and initiative in setting customer care standards
You will be a team player and have a strong attention to detail
Able to work flexibly embrace and manage change
Well groomed and demonstrate an attitude of professionalism conscientiousness and reliability

Personal Attributes:
Enthusiastic self-confident and self-motivated
Understand and represent the luxury lifestyle image of Jimmy Choo
Professionalism is maintained under all circumstances
Prepared to go the extra mile to achieve targets

The Company is an equal employment opportunity employer. The Companys policy is not to unlawfully discriminate against any applicant or employee on the basis of race color sex sexual orientation gender identity religion national origin age military status disability genetic information or any other consideration made unlawful by applicable federal state or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process please contact our Talent Acquisition team at