Salesforce Support Administrator (fmd)

We want you to be part of the Enpal Salesforce team. You will be exposed to all levels of Salesforce work in a developing and highly functional team (Administrators Product Managers Developers QA DevOps) with lots of opportunities to add and receive knowledge.

The position the team would like to fill is one of a Salesforce Support Administrator with at least a disposition to support. We are currently streamlining and automating support but as a rapidly growing company we still need to expand our team to tackle the job. You will not only be responsible for support though and with a complex Org in front of you there is a steep learning curve ahead.

Salesforce administration and platform tasks include:

• Streamline support process and educate Enpal Users and enable Super Users.
• Manage instance for data integrity security and basic audits.
• Conduct training of Business Owners for new features and assist with roll-out.
• Develop best practices for reporting access models GDPR MFA/SSO strategies and audit controls.
• Customize Salesforce fields layouts record types searching list views queues reports and dashboards.
• Maintain security including user accounts sharing rules user roles field level security etc.
• Manage system configuration change control and enhancements.
• Develop and maintain documentation on processes policies and application configuration.
• Handle operational requests troubleshoot issues and collaborate with diverse user groups and business leaders.

Qualifications :

• 3 years of previous experience as a Salesforce Administrator ideally with some form of people management.
• Expert knowledge and understanding of Salesforce Sales and Service Cloud that is always kept at the highest level.
• Basic understanding of Salesforce coding (APEX Java etc.).
• Experience with Salesforce Flows is advantageous.
• Basic understanding of Salesforce integration options.
• Proficient in data manipulation tools and uploading techniques.
• Capable of troubleshooting system processes and data issues.
• Working knowledge of relational databases design concepts and data management.
• Well-versed in agile methodology / processes

Additional Information :

Were offering

• Work in Germanys first green unicorn and actively shape the solar energy revolution. 
• The sun shines all over the world - at Enpal you will find a highly motivated and diverse team with more than 65 different nationalities. 
• Would you rather keep your pet company at home or your colleagues at the office Even after the pandemic we offer you a hybrid working model 
• We fulfill every start-up cliché - in our modern office in Berlin-Friedrichshain youll find everything your heart desires from a ping-pong table and yoga corner to a roof terrace and stocked drinks fridges. 
• Your kick-start at Enpal - Get to know the company your team colleagues and our founder Mario on your onboarding day. 
• Stay up to date - Whether its company figures at our monthly all-hands meetings or how a photovoltaic system works at the Lunch & Learn youll always know exactly whats going on. 
• Energy transition only works together - At Enpal you can expect a legendary team spirit and unforgettable team events. 
• No mistakes no progress - We live a strong feedback culture and grow with your input either personally or anonymously via our feedback tool Culture Amp. 

At Enpal we are proud of the diversity of our team. No decisions are made based on skin color religion or religious belief ethnic or national origin nationality gender identity sexual orientation disability or age either during recruitment or employment. We strongly encourage women neurodivergent people people of color and LGBTQ() people to apply. Enpal stands for a safe workplace and takes action against discrimination and harassment of any kind

Remote Work :

No

Employment Type :

Full-time