This role is deeply platform-centric: you will drive governance frameworks enforce technical standards strengthen access and security models and ensure ongoing compliance with GDPR and internal controls. You will serve as a senior platform specialist within the Admin team collaborating with Developers and Product Managers only where necessary to maintain alignment on architecture and technical integrity.
Platform Governance & Architecture
- Own and evolve the core Salesforce platform (Sales and Service Cloud) with a focus on stability scalability and internal control alignment.
- Define and enforce governance standards for configuration automation metadata structure and lifecycle management.
- Establish and maintain platform guidelines for naming conventions documentation quality change control and environment strategy.
- Ensure robust oversight of platform performance system limits integration behavior and data model consistency.
Security Access Control & Compliance
- Lead the design implementation and continuous improvement of Enpals Salesforce access model including Role-Based Access Control (RBAC) Permission Set architecture and least-privilege principles.
- Strengthen audit readiness by maintaining system documentation access logs data flow descriptions and compliance-oriented configuration records.
- Support GDPR adherence through data minimization practices field-level protection data retention controls and structured data governance.
- Collaborate with Security and Compliance teams to ensure adherence to MFA/SSO strategies integration security controls and platform risk mitigation measures.
- Ensure alignment with enterprise policies related to data security identity management and operational compliance.
Operational Excellence & Lifecycle Management
- Proactively monitor and optimize platform health system performance automation reliability and integration consistency.
- Manage ongoing platform operations such as high-priority issue resolution release quality and adherence to CI/CD and GitHub-based deployment processes.
- Evaluate and refine internal controls for change management environment separation and release governance.
- Maintain high-quality system documentation architectural references and operational runbooks.
Technical Guidance & Internal Enablement
- Serve as a senior technical point of contact within the Admin team for platform governance configuration standards and complex troubleshooting.
- Review proposed solutions for compliance with governance standards and platform strategy.
- Contribute to internal knowledge sharing and skill development within the Admin team (without assuming formal line management).
- Provide platform-focused training and guidance to internal stakeholders when relevant to governance security or operational processes.
Qualifications :
Qualifications
- 5 years of hands-on Salesforce experience in complex regulated or compliance-driven environments.
- Deep expertise in Salesforce configuration: Flows Validation Rules Permission Sets RBAC models Custom Objects and platform automation design.
- Strong understanding of data architecture relational databases platform limits and scalable configuration patterns.
- Experience with access control frameworks data security practices audit requirements and governance models.
- Familiarity with GDPR and other applicable compliance frameworks as they relate to CRM data.
- Comfortable operating in agile environments with a focus on systematic improvements technical rigor and operational stability.
- Confident in reviewing solution designs enforcing governance standards and working with Developers and Product Managers on architectural alignment.
- Comfortable with technical concepts such as APEX Java or integration patterns.
- Bonus: experience with Talkdesk CTI middleware solutions or CI/CD pipelines using GitHub.
Remote Work :
No
Employment Type :
Full-time
This role is deeply platform-centric: you will drive governance frameworks enforce technical standards strengthen access and security models and ensure ongoing compliance with GDPR and internal controls. You will serve as a senior platform specialist within the Admin team collaborating with Develope...
This role is deeply platform-centric: you will drive governance frameworks enforce technical standards strengthen access and security models and ensure ongoing compliance with GDPR and internal controls. You will serve as a senior platform specialist within the Admin team collaborating with Developers and Product Managers only where necessary to maintain alignment on architecture and technical integrity.
Platform Governance & Architecture
- Own and evolve the core Salesforce platform (Sales and Service Cloud) with a focus on stability scalability and internal control alignment.
- Define and enforce governance standards for configuration automation metadata structure and lifecycle management.
- Establish and maintain platform guidelines for naming conventions documentation quality change control and environment strategy.
- Ensure robust oversight of platform performance system limits integration behavior and data model consistency.
Security Access Control & Compliance
- Lead the design implementation and continuous improvement of Enpals Salesforce access model including Role-Based Access Control (RBAC) Permission Set architecture and least-privilege principles.
- Strengthen audit readiness by maintaining system documentation access logs data flow descriptions and compliance-oriented configuration records.
- Support GDPR adherence through data minimization practices field-level protection data retention controls and structured data governance.
- Collaborate with Security and Compliance teams to ensure adherence to MFA/SSO strategies integration security controls and platform risk mitigation measures.
- Ensure alignment with enterprise policies related to data security identity management and operational compliance.
Operational Excellence & Lifecycle Management
- Proactively monitor and optimize platform health system performance automation reliability and integration consistency.
- Manage ongoing platform operations such as high-priority issue resolution release quality and adherence to CI/CD and GitHub-based deployment processes.
- Evaluate and refine internal controls for change management environment separation and release governance.
- Maintain high-quality system documentation architectural references and operational runbooks.
Technical Guidance & Internal Enablement
- Serve as a senior technical point of contact within the Admin team for platform governance configuration standards and complex troubleshooting.
- Review proposed solutions for compliance with governance standards and platform strategy.
- Contribute to internal knowledge sharing and skill development within the Admin team (without assuming formal line management).
- Provide platform-focused training and guidance to internal stakeholders when relevant to governance security or operational processes.
Qualifications :
Qualifications
- 5 years of hands-on Salesforce experience in complex regulated or compliance-driven environments.
- Deep expertise in Salesforce configuration: Flows Validation Rules Permission Sets RBAC models Custom Objects and platform automation design.
- Strong understanding of data architecture relational databases platform limits and scalable configuration patterns.
- Experience with access control frameworks data security practices audit requirements and governance models.
- Familiarity with GDPR and other applicable compliance frameworks as they relate to CRM data.
- Comfortable operating in agile environments with a focus on systematic improvements technical rigor and operational stability.
- Confident in reviewing solution designs enforcing governance standards and working with Developers and Product Managers on architectural alignment.
- Comfortable with technical concepts such as APEX Java or integration patterns.
- Bonus: experience with Talkdesk CTI middleware solutions or CI/CD pipelines using GitHub.
Remote Work :
No
Employment Type :
Full-time
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