Senior Case Manager- Reaching Home Division

Hamilton - Canada

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

Rate of Pay: 26.60/hour

Reason for Posting: This posting is for an existing vacancy.

Who We Are

At Good Shepherd we are committed to providing hope and enhancing dignity and self-determination for individuals and families. To learn more about Good Shepherd visit our website at

This opportunity is with our Good Shepherd - Reaching Home Division.

How You Will Make an Impact

As the Senior Case Manager you will play a key leadership role in delivering high-quality trauma-informed and culturally responsive case management services to individuals and families with complex needs. You will support clients across the homelessness-to-housing continuum promote housing stability and provide mentorship to the team. This senior-level position supports the implementation of Housing First principles harm reduction practices and coordinated care planning.

Deliver trauma-informed harm reduction client-centered case management to high-acuity clients.
Support clients across the homelessness-to-housing continuum including outreach housing stabilization and post-placement follow-up.
Respond to crises conduct safety assessments and develop individualized safety plans.
Coordinate with shelters community partners and service providers.
Participate in care planning case conferences and provide guidance for complex cases.
Maintain knowledge of community resources advocate for clients and ensure confidentiality.
Assist clients with lease signings tenant education and accessing supports.
Maintain documentation report child protection concerns and support program evaluation.
Represent Good Shepherd Centres in community events and housing networks.
Participate in agency meetings training and remain flexible to program needs including evenings or weekends.
Ensure compliance with organizational policies Health & Safety standards and the Occupational Health and Safety Act.
Perform other duties as assigned by the Program Manager or Director.

What Youll Bring to Our Team

Bachelors degree (or post-secondary) in Social Work Psychology Human Services or related field.
3-5 years of case management experience with clients facing homelessness mental health and substance use challenges.
Skilled in managing complex high-acuity client situations across multiple systems.
Expertise in Housing First harm reduction trauma-informed care and psychosocial rehabilitation.
Strong crisis intervention safety planning advocacy and collaborative teamwork skills.
CPR certification (or willingness) and valid Ontario G-class drivers license with minimum 3 years driving experience.
High emotional intelligence resilience cultural competence and commitment to anti-racist anti-oppressive practice.
Leadership or supervisory experience is an asset; bilingual/multilingual abilities are a plus.
Demonstrated respect for client dignity independence and empowerment.

What We Offer

Be part of a caring TEAM THAT SUPPORTS OUR LOCAL COMMUNITY
Support for continuing EDUCATION AND PROFESSIONAL DEVELOPMENT
Access to staff recognition programs self-care supports and EMPLOYEE / FAMILY ASSISTANCE PROGRAM (EAP)
A POSITIVE and ENCOURAGING work environment
The opportunity to MAKE A DIFFERENCE and PROVIDE HOPE
Extended Health Benefits

Good Shepherd a ministry of the Hospitaller Order of St. John of God is an equal opportunity employer operating within an anti-racist and anti-oppression framework. We strive to establish workplaces that reflect and are enhanced by the diversity of the communities we serve.

Accommodations are available upon request for candidates participating in all aspects of the selection process. For accommodation needs please contact Human Resources at .

Required Experience:

Manager

Rate of Pay: 26.60/hourReason for Posting: This posting is for an existing vacancy.Who We AreAt Good Shepherd we are committed to providing hope and enhancing dignity and self-determination for individuals and families. To learn more about Good Shepherd visit our website at This opportunity is with ...