Description
MedVet is the largest family of emergency and specialty hospitals owned and led by veterinarians. This distinction means we place the needs of our team first and have unique insight into the challenges our caregivers face and whats needed to provide the best specialty and emergency medicine every time every day to everyone.
Responsibilities include but are not limited to:
Clinical Workflow & Process Optimization
- Map and analyze clinical workflows across emergency specialty and critical care services to identify inefficiencies variation and opportunities for standardization.
- Partners with veterinarians technicians and hospital teams to document processes pain points and requirements.
- Recommend and help implement workflow improvements that improve patient care reduce caregiver burden and enhance throughput.
Healthcare Technology & EHR/PIMS Support
- Support optimization of Practice Management System and related clinical applications (lab integrations radiology workflows pharmacy inventory referral management discharge instructions).
- Define clinical requirements for new features upgrades and configurations.
- Support testing validation and training during system enhancements or rollouts.
- Serve as a liaison between clinical teams and IT ensuring clinical needs are fully represented in technology solutions.
Data Analysis & Reporting
- Use clinical data to identify trends performance gaps and safety or quality concerns (e.g. wait times LOS service utilization recheck rates medical complexity indicators anesthesia metrics).
- Develop dashboards reports and analytics that help hospital leaders make data-informed decisions.
- Partner with the Data & Analytics team to validate data accuracy ensure definitions are standardized and improve data quality.
Quality Safety and Standardization
- Support clinical quality initiatives including outcome tracking adverse event reviews and compliance with MedVet clinical standards.
- Help monitor adherence to clinical standards documentation quality and regulatory expectations (veterinary radiology requirements controlled substance documentation etc.).
- Participate in root cause analyses and continuous improvement projects.
Change Management & Training
- Translate complex clinical and operational insights into clear actionable recommendations.
- Help develop training materials job aids and communication plans for workflow changes or technology updates.
- Facilitate workshops pilot programs and cross-hospital collaboratives related to clinical excellence and operational efficiency.
Technical Systems Integration & Data Engineering Support
- Collaborate with IT and data engineering teams to understand backend data structures for Practice Management System and related systems; perform data extraction validation and transformation (SQL-based queries API calls ETL workflows) to support analytics workflow automation and system optimization. Assist in diagnosing system performance issues integration failures and data quality problems across clinical applications.
Knowledge Skills and Abilities
The ideal candidate has a minimum of 3 years of experience in analyst role clinical operations workflow analysis or healthcare analytics. In addition this position requires:
- Bachelors degree in healthcare administration computer science data analytics business or related field; equivalent clinical experience considered.
- Strong analytical and problem-solving skills including proficiency in Excel SQL BI tools (Power BI Qlik Tableau) or workflow mapping tools.
- Ability to interpret clinical terminology medical records and workflow patterns.
- Excellent communication skills with the ability to collaborate with clinicians technicians hospital leaders and technical teams.
- Experience with ezyVet Smartflow and/or other healthcare EMR/PIMS systems.
- Background in emergency or specialty veterinary care or human clinical operations.
- Experience in process improvement methodologies (Lean Six Sigma PDSA).
- Experience supporting system implementations testing or change management.
- Ability to travel up to 10%
- Clinical & Operational Insight Understands how specialty and emergency hospitals function; can translate clinical needs into analytical or technical solutions.
- Analytical Rigor Comfortable working with data metrics dashboards and root-cause analysis.
- Collaboration & Influence Works well across hospitals service lines and corporate teams.
- Adaptability Thrives in a fast-paced environment with evolving clinical and technology needs.
- Communication Able to convey complex information clearly to both clinical and technical audiences.
- Customer Service Mindset Dedicated to improving the experience of caregivers clients and patients.
MedVet offers competitive compensation and full benefits package including paid time off health insurance dental vision and 401K.
Come as you are. MedVet is an equal opportunity employer. We are also a drug-free organization; therefore employment with MedVet is dependent upon the passing of a drug screen and background check.
MedVet does not accept unsolicited resumes from third-party recruiters.