Underground Drills Product Specialist

Sandvik Mining isseekinga

Technical Product Support Underground Drills

Location:Centralor WesternCanada

At Sandvik we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offervarious waysto fuel your growth towards exceptional achievements.

Currently we have an opening foraTechnicalProduct Support Underground Drills. TheTechnical Product Support Underground Drillsis responsiblefor providing quality product support developing the technical competencies of the customer and internal personnel Liaisingwith factorysupport resources to implement resolutions to application or technical challenges. The role is product focused and concentrates on providing guidance and advice on the implementation and strategies for theUndergroundDrillsproduct range.

Do you enjoybeing an expert in your field and developing others We want to hear from you!

While searching for the best opportunity for yourself today we are already thinking ahead of your future tomorrow. So now we challenge you to take it one step further and apply!

What you will be doing

• Develop and organize product training for sales and service personnel for the respective products.

• Provide technical training to the service network and customer base on proper operation maintenance and troubleshooting practices including support for underground drill simulator training.

• Provide technical support to operators and service personnel on underground drill rigs including tele-remote and automated drilling solutions.

• Recommend and develop product or process changes to enhance system performance and meet customer expectations. Build andmaintaincustomer relationships acting as a trusted advisor todetermineand implement solutions.

• Actively gather reliability operating cost and operator feedback and continuously relay this information to the Equipment Division Product Line to ensure offeringsremaincompetitive throughout their life cycle.

• Investigate warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to factories.

• Participate in safety issue reviews andinvestigations andimplement product safety and service bulletins.

• Monitor test results for new products and implementimprovementsas necessary.

• Assistfactories with field-testing and trials of new products and updated components to ensure proper and safe operation.

• Perform equipment installations project commissioning and product demonstrations safely and proactively.

• Provide on-site and remote technicalassistanceto resolve issues.

• Assistcustomers with parts interpretations and recommend stock holdings.

• Visit customers to provide in-depth product knowledge including developing relationships with key clientsand gaining application knowledge specific to the mine-site.

• Support technical challenges with local solutions where possible; work with factory support resources as needed.

• Support developmentoflocal supply chains with Parts and Servicestooptimizedrills fleet performance.

• Support large retrofit kitinstallations (remotely or in-person) with guidance and troubleshootingas challenges arise.

• Support operational readiness for new product introductions(to the country and to the customer sites).

• Support Parts & Services Rebuilds Team withtechnicaland product support asrequested.

What you will bring along

Knowledge:

• Deep understanding of maintenance and service operations with a strong health and safety focus.

• Familiarity with Sandvik performance management processes inventory and sales systems.

• Expertisein analyzing and managing data using relevant systems.

Skills:

• High-levelofattention to detail with excellent analysis and diagnostic capabilities.

• Proficiencyin planning scheduling and organization; project managementexperienceis considered an asset.

• Strong written and verbal communication skills for engaging at all levels; bilingual in English and French isconsideredan asset.

• Negotiation and problem-solving skills to influence stakeholders and resolve issues.

• Ability to train mentor and transfer knowledge effectively.

• Competence in navigating computerized systems and tools.

Abilities:

• Strong interpersonal and customer service skills to ensure satisfaction and loyalty.

• Proven history of obsessive customer focusand drive toachieve results to a customers expectations and satisfaction.

• Proventrack recordofsuccessfullyimplementingnew technologiesisa must

• Flexible self-motivated and accountable.

• Professionalism honesty and integrity in all interactions.

• Adaptability to manage change and excel in dynamic environments.

• Capacity to manage conflict in challenging situations.

• Ability to travelfrequently(more than 20% but less than 30% of annual working days)and work in varied environments including underground.

• Ability to travel without restrictions globally is preferred (Europe & Continental North America isa must)

• Ability to workcross divisionalon a Global scale.

Education/ Experience:

• Red Seal Trades Qualification or Technical Degree/Diploma in Electricalor MechanicalDiscipline or equivalent.

• Minimumfive (5)years of technical experience.

• Experience working with heavy-dutyequipment and underground mining equipment would be an working in Sandvik or with Sandvik Underground Drillsis highly preferred.

In return for your passion and drivewe will offer you

• The opportunity to challenge normsintercompany and industry-wideand support the development ofa team culture that prioritizes technical excellenceandcustomer focus.

• The opportunity to mentorand develop individuals in ourfieldservice and technicalspecialist teams.

• The opportunity to make an impact on ourbusinessperformance.

• The opportunity to be part of an ambitious team in anindustry leadingbusiness.

• The opportunityto reach your full potential.

Our Culture

Our core values are the soul of the company. They guide us in our actions and daily business decisions. We are a company with an open-minded culturethat encourages employees to share ideas and work innovatively. We embrace diversity and inclusion and inspire everyone to bring their authentic selves to workeveryday!

We take pride in our agile customer-focused decision making. Weempower our employees providingstrong performancemanagement and opportunitiesto grow your career.

Do you want to learn more

To learn more about Sandvik our people and products please visit our website: to Apply

All qualified persons are encouraged to applyat Product Support Underground Drills requisition#R0087189; howeverCanadians permanentresidents of Canada and those holding valid Canadian working permitswill be given priority. While we thank all candidates for their interest only those considered for an interview will be contacted.

We are an equal opportunity employer which values diversity in the workplace and encourage applications from members of equity-seeking communities including women racialized persons Indigenous persons persons with disabilities and persons of all sexual orientations or gender identities/expressions.

We are committed to creating an inclusive and barrier free experience to applicants with accessibility needs; therefore requests for accommodation can be made at any stage during the recruitment process. Please contactfor more information.