Technology Trainer
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
About Latham & Watkins
Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect innovation and collaboration.
About the Role
The Technology Trainer is an integral part of Lathams Technology & Information Services team responsible for providing a variety of software training to the employees of Latham & Watkins while assisting and training end users for firm-approved applications in a variety of different methods (e.g. classroom one-to-one and remote training) with software including Microsoft 365 Office Suite Microsoft Teams iManage 10 Litera Change-Pro Intapp Time (Desktop Time Entry DTE) remote computing (Virtual Desktop Infrastructure VDI Virtual Private Network VPN Remote Desktop Services) Cisco phone software Adobe Acrobat and other programs as deemed necessary. This role will be located in ourNew Yorkoffice.
Responsibilities & Qualifications
Other key responsibilities include:
- Working with team members in Technology or other departments to identify training needs and create methods for proper instruction while analyzing an individuals training requests and providing resources to meet those needs in addition to developing training initiatives based on analysis of help desk reports
- Preparing training documentation handouts instructions follow-ups and other materials as needed
- Participating in firmwide training conference calls and/or smaller working groups to prepare for upgrades writing materials and learning processes
- Creating classes designed to promote learning with training provided via classes demonstrations or one-on-one sessions
- Coordinating and scheduling all aspects of classes including creating training reports scheduling conference rooms coordinating audio/visual sending invitation confirmations and reminders and keeping records of trainee attendance
- Protecting and maintaining any highly sensitive confidential privileged financial and/or proprietary information that Latham & Watkins retains
Wed love to hear from you if you:
- Demonstrate excellent communication skills across all media with expert technical writing abilities and strong presentational skills including the capability to deliver instructional presentations to an audience
- Possess well-developed professional interpersonal skills enabling effective interaction with individuals at all organizational levels within the firm
- Exhibit organizational skills needed to manage time well prioritize effectively and handle multiple deadlines
And have:
- A high school diploma or equivalent
- A bachelors degree in Computer Science Information Systems or a related field preferably
- A minimum of five (5) years of software training experience
- Experience in technical documentation preferably
Benefits & Additional Information
Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Lathams comprehensive benefit program which includes:
- Healthcare life and disability insurance
- A generous 401k plan
- At least 11 paid holidays per year and a PTO program that accrues 23 days during the first year of employment and grows with tenure
- Well-being programs (e.g. mental health services mindfulness and resiliency medical resources well-being events and more)
- Professional development programs
- Employee discounts
- Affinity groups networks and coalitions for lawyers and staff
Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including but not limited to hair texture and protective hairstyles) color religion sex age national origin sexual orientation gender identity veteran status (including veterans of the Vietnam era) gender expression marital status or any other characteristic or condition protected by applicable statute.
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Pay Range
Required Experience:
IC
Key Skills
- Performance Testing
- Organizational skills
- Classroom Experience
- Learning Technology
- Instructional Design
- Customer Support
- IT Service Management
- LMS
- Software Testing
- Training & Development
- Adobe Captivate
- Public Speaking
About Company
Latham & Watkins, a global law firm, advises the businesses and institutions that power the global economy. We leverage our vast global resources to work relentlessly and efficiently to accomplish client goals.
