Search Engine Technical Customer Service Representative – Dutch + English
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Search Engine / Technical Customer Service Representative Dutch English
Location:
Lisbon Portugal On-site
Start Date:
8 January 2026
Contract Type:
CDD 6 months
Supported Markets:
French Italian German Dutch
Working Schedule:
- Monday to Friday: 08:00 AM 08:00 PM (rotational shifts)
- Saturday & Sunday: 08:00 AM 05:00 PM
- Days Off: 2 rotational days
Role Overview:
As a Search Engine / Technical Customer Service Representative you will support users with technical and product-related inquiries related to search engine services and digital tools. This role requires strong troubleshooting skills attention to detail and the ability to explain technical concepts clearly to users.
Key Responsibilities:
- Provide customer support via phone email and/or chat in Dutch and English
- Assist users with technical issues account access and platform functionality
- Support inquiries related to search engine tools settings and performance
- Troubleshoot and resolve technical problems following established procedures
- Identify root causes and escalate complex technical issues when necessary
- Ensure accurate documentation of cases in internal systems
- Meet defined KPIs SLAs and quality standards
Mandatory Requirements:
- Fluent Dutch and advanced English
- Strong technical troubleshooting and problem-solving skills
- Ability to work in rotational shifts including weekends
- Good attention to detail and ability to follow technical guidelines
- Comfortable working in an on-site environment in Lisbon
Nice to Have:
- Previous experience in technical support IT helpdesk or digital platforms
- Familiarity with search engines online tools or digital advertising platforms
- Experience in a contact center or BPO environment
Compensation & Benefits:
- Base Salary: 1100 (paid over 14 months)
- Performance Bonus: 135 (paid over 14 months)
- Complexity Bonus: 120 (paid over 11 months)
Additional Perks
- Meal Allowance: 7.63/day (net via meal card)
- Health Insurance: provided from day one (free after 6 months)
Accommodation The Game Changer
- Immediate access to a shared apartment (private room) upon arrival
- All utilities included
- Fixed cost of 280/month deducted directly from your payslip
- No deposit agency fees or upfront rental costs
Why Join Us:
- Work with a global search engine and technology platform
- Gain valuable technical and digital support experience
- Structured onboarding and continuous training
- Multicultural and dynamic working environment
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
