Seller Customer Service Specialist – French + English
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Seller Customer Service Specialist (French English)
Location:
Lisbon Portugal On-site -
Working Schedule:
Phase 1:
- Monday to Sunday
- Shift options: 08:0017:00 or 09:0018:00 (rotative shifts)
- Days Off: 2 rotational days
Phase 2 (at a later date TBC by client):
- 24/7 rotational shifts Monday to Sunday
Role Overview:
As a Seller Customer Service Specialist you will support French-speaking sellers on the platform helping them manage their accounts resolve issues and improve performance. The role requires strong customer service skills combined with sales awareness with a focus on supporting seller growth and success.
Key Responsibilities:
- Provide customer support to sellers via email chat and/or phone in French and English
- Assist sellers with account management platform usage and performance-related inquiries
- Apply sales awareness to positively influence seller performance and engagement
- Identify opportunities to guide sellers toward best practices and platform tools
- Ensure high-quality service delivery in line with KPIs and SLAs
- Accurately document all interactions in internal systems
- Collaborate with internal teams to resolve complex seller cases
Mandatory Requirements:
- Fluent French and advanced English
- Minimum 1 year of experience in customer service telesales account management or customer success roles linked to business development
- Sales awareness and the ability to influence seller success (mandatory)
- Strong communication relationship-building and problem-solving skills
- Ability to work in rotational shifts including weekends
Compensation & Benefits:
- Base Salary: 900 (paid over 14 months)
- Complexity Bonus: 100 (paid over 11 months)
- Meal Allowance: 7.63 per day
- Health Insurance: since day 1 (free after 6 months of contract.)
Accommodation The Game Changer
- Immediate access to a shared apartment (private room) upon arrival
- All utilities included
- Fixed cost of 280/month deducted directly from your payslip
- No deposit agency fees or upfront rental costs
Why Join Us:
- Work on a global digital platform project
- Build experience in seller support and commercial operations
- Multicultural and fast-paced working environment
- Structured onboarding and ongoing training
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