Retail & E-Commerce | ITSM Platforms Specialist
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
- Administer and maintain ITSM platforms ensuring optimal performance availability and security
- Manage incident and change management workflows coordinating with stakeholders to minimize service disruptions.
- Configure customize and optimize ITSM platform features to meet retail and e-commerce business requirements.
- Develop and maintain service catalogs that accurately reflect IT services available to end users.
- Monitor platform performance metrics and generate analytical reports to identify improvement opportunities.
- Provide technical support and training to end users and internal teams on ITSM platform functionality.
- Collaborate with development and integration teams to ensure seamless connectivity between ITSM platforms and retail/e-commerce systems.
- Implement process improvements and best practices aligned with ITIL frameworks.
- Troubleshoot platform issues and resolve technical problems in a timely and efficient manner.
- Participate in system upgrades patches and maintenance activities with minimal business impact.
Qualifications :
- Proven experience with ITSM platforms such as ServiceNow Jira Service Management BMC Remedy or comparable solutions.
- Strong knowledge of IT service management processes including incident management change management and service request fulfillment.
- Strong technical experience with ITSM platforms such as BMC Helix ServiceNow Jira Service Management or similar.
- Demonstrated expertise in ITSM platform configuration and customization.
- Solid understanding of IT service delivery and best practices aligned with ITIL frameworks.
- Experience working in retail e-commerce or similar fast-paced business environments.
- Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues.
- Excellent organizational and time management abilities.
- Proficiency in documenting processes and creating technical documentation.
- Experience with API integrations and system connectivity.
- Strong communication and interpersonal skills with the ability to work effectively across teams.
- Preferred: Experience with incident and change management tools and workflows.
- Preferred: Knowledge of retail or e-commerce business processes and systems.
- Expertise in ITSM platforms who ensures they are robust scalable and properly configured to support defined service management processes.
Additional Information :
The Devoteam Group works for equal opportunities promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Digital Marketing
- Marketing
- Google Analytics
- Growing Experience
- Conversion Optimization
- Google AdWords
- Hybris
- Magento
- Account Management
- SEO
- E-Commerce
- Analytics
About Company
Devoteam is a AI-driven tech consulting firm specialised in cloud platforms, cyber, data, and sustainability. Tech native for almost 30 years, Devoteam guides businesses through sustainable digital transformation to deliver value. With over 11,000 tech architects in more than 25 co ... View more
