Website Customer Service Specialist –
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Website Customer Service Specialist German English
Location:
Lisbon Portugal On-site
Contract Type:
CDD 6 months
Working Schedule:
- Monday to Friday
- Rotative shifts between 06:00 22:00
- Days Off: Saturday & Sunday
- Early Shift Benefit: Uber transportation covered up to 25 for shifts starting at 06:00
Role Overview:
As a Website Customer Service Specialist you will support business customers in the German-speaking market assisting them with website-related solutions digital tools and online presence optimization. This role is ideal for candidates who have a strong interest or background in digital marketing and/or web design combined with excellent customer service skills.
Key Responsibilities:
- Provide customer support via phone email and chat in German and English
- Assist clients with website setup management and troubleshooting
- Guide customers on basic web design principles and website optimization
- Support inquiries related to digital marketing tools online visibility and performance
- Identify customer needs and recommend appropriate website solutions
- Ensure high-quality service delivery in line with KPIs and SLAs
- Accurately document cases and interactions in CRM systems
- Collaborate with internal technical and support teams when required
Mandatory Requirements:
- Fluent German and advanced English
- Experience or solid knowledge of digital marketing and/or web design (mandatory)
- Strong interest and enthusiasm for online technologies and website solutions
- Previous experience in customer service or technical support
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
Nice to Have:
- Experience supporting website builders CMS platforms or hosting solutions
- Basic understanding of SEO online advertising or analytics tools
- Experience in a contact center or B2B customer support environment
- Familiarity with CRM and ticketing systems
Compensation & Benefits:
- Base Salary: 1100 (paid over 14 months)
- Performance Bonus: 180 (paid over 12 months)
- Transportation Benefit: Uber reimbursement up to 25 for early shifts
Why Join Us:
- Work in an international technology-driven environment
- Gain hands-on exposure to website solutions and digital tools
- Fixed weekday schedule (no weekends)
- Supportive onboarding and continuous learning opportunities
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