Digital Advertising Experience Specialist

Lisbon - Portugal

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Location: Lisbon On-site
Schedule: 24/7 rotation (Monday to Sunday) 2 rotating days off

Contract Type: 6 months

Salary: 1000 EUR/month x14 months

Are you ready to deliver outstanding customer experiences for a global project

Join our team in Lisbon as a Customer Service Representative and become the first point of contact for a leading international client. Help users solve issues answer questions and ensure customer satisfaction in a fast-paced multicultural environment.

What We Offer

Work on-site at our modern Lisbon office
Base salary: 1000 EUR/month (paid 14 times per year)
Complexity bonus 40 EUR/month (paid 11 times per year)
Meal allowance: 7.63 EUR net/day
Relocation support: Room in a shared apartment (max. 12 months) only 280 EUR/month including utilities (deducted from payslip)
Dynamic international environment with growth opportunities

Your Key Responsibilities

Take an active role from day one by identifying opportunities to improve service delivery and user experience.
Handle and resolve full-cycle product troubleshooting and advertiser support cases via email and chat covering technical product and general inquiries.
Own each case and drive resolution by collaborating with in-house Product Operations and Engineering teams.
Ensure excellent customer experience by delivering timely updates and maintaining high satisfaction across all touchpoints.
Meet service level targets adhere to quality and productivity metrics and contribute to Best in Class case resolution times.
Collaborate with internal technical specialists to educate advertisers on product features functionalities and common issues.

What Were Looking For

Languages:

Italian C1 or higher
English B2 minimum

Skills & Qualities:

Proven experience in managing paid digital campaigns (mandatory).
Degree in Marketing or a related field.
Professional experience in Digital Marketing.
Previous experience in a Contact Centre or service program supporting an Advertising Technology company.
Familiarity with social media products and a basic understanding of digital advertising ecosystems.
Strong customer-service orientation with excellent communication and problem-solving skills.
Ability to work effectively both independently and as part of a team.

Why Join Us

Be part of a passionate multilingual team supporting a major international brand. We offer you training career development and the opportunity to grow in one of Europes most exciting cities.

Start Date: 29 Jan 2026

Location: Lisbon On-siteSchedule: 24/7 rotation (Monday to Sunday) 2 rotating days offContract Type: 6 monthsSalary: 1000 EUR/month x14 monthsAre you ready to deliver outstanding customer experiences for a global projectJoin our team in Lisbon as a Customer Service Representative and become the firs...