Danish Customer Service Advisor On-Site in Porto
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
ENGLISH
We are seeking a Danish-speaking Customer Service Advisor to join an on-site team in Porto that provides support for passengers bookings and travel-related inquiries. This role is ideal for someone who enjoys assisting customers solving problems in real time and creating smooth service experiences for individuals worldwide.
Your primary responsibility will be to manage incoming calls emails and chat interactions from Danish-speaking customers. You will provide guidance regarding reservations schedules service policies procedures and travel-related assistance. You will handle questions clarify details document interactions and ensure that customers feel supported throughout their experience. You will also work with internal teams to resolve more complex cases ensuring that every customer receives accurate and timely information.
This position requires patience empathy strong communication skills and a highly service-oriented approach. You will receive structured training to prepare you for the tools systems and workflows used in daily operations. You will work closely with team leaders and quality specialists who help ensure you deliver clear and consistent information. You will also contribute to identifying common challenges and recommending improvements that enhance customer satisfaction.
The environment is dynamic multicultural and collaborative. You will join a team that values professionalism reliability and positive interaction. This role suits individuals who enjoy fast-paced service tasks who thrive in structured schedules and who prefer in-person teamwork instead of remote work.
If you speak Danish fluently and want to work in customer service with stable long-term opportunities this position provides a strong foundation for career development in service operations quality and communication roles.
Working Conditions:
Location: Porto On-Site
Schedule: Monday to Friday 08:0017:00
Days off: Saturday and Sunday
DANSK
Vi søger en dansktalende Customer Service Advisor til et on-site team i Porto som håndterer kundehenvendelser inden for rejser reservationer og generel servicestøtte. Rollen passer perfekt til personer der kan lide at hjælpe kunder løse problemer hurtigt og skabe trygge oplevelser for rejsende fra hele verden.
Dine primære opgaver omfatter besvarelse af opkald e-mails og chatbeskeder fra dansktalende kunder. Du giver information om reservationer tidsplaner procedurer og rejserelaterede spørgsmål. Du dokumenterer henvendelser forklarer detaljer tydeligt og sørger for at hver kunde føler sig ordentligt vejledt. Når mere komplekse situationer opstår samarbejder du med interne teams for at sikre korrekte løsninger.
Stillingen kræver empati ro stærke kommunikative evner og en professionel tilgang til service. Du får grundig oplæring i systemer procedurer og værktøjer som bruges i det daglige arbejde. Teamet arbejder tæt sammen og du får løbende støtte fra ledere og kvalitetsmedarbejdere for at sikre høj kundetilfredshed.
Miljøet er internationalt og samarbejdsorienteret og rollen er velegnet til kandidater der foretrækker faste arbejdstider og on-site teamsamarbejde. Hvis du taler dansk flydende og ønsker stabil udvikling inden for kundeservice tilbyder denne mulighed et solidt fundament for din karriere.
Arbejdsbetingelser:
Placering: Porto On-Site
Arbejdstid: Mandag til fredag 08:0017:00
Fridage: Lørdag og søndag
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
