Client Operations Lead

São Paulo - Brazil

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

Position Type: Full-Time
Location: Remote

Apply here: the Role

Were hiring a Client Operations Lead to take ownership of ongoing client relationships while guiding the talent supporting those accounts. This role focuses on keeping operations aligned performance on track and communication clear on both sides.

Youll work closely with clients to understand expectations monitor delivery and proactively address concerns. At the same time youll coach and support talenthelping them stay productive confident and aligned with service standards. This is a hands-on leadership role ideal for someone with BPO or service delivery experience whos ready to step into broader responsibility.

Key Responsibilities

Act as the primary operational contact for assigned client accounts
Maintain regular check-ins to ensure satisfaction and retention
Translate client expectations into clear guidance for talent
Coach team members on quality productivity and communication
Monitor attendance output and workflow adherence
Track deliverables and ensure tasks move on schedule
Maintain and reinforce SOPs across accounts
Address issues early and resolve misalignments calmly and professionally

Qualifications

25 years experience in BPO operations or client-facing roles
Experience managing client relationships and supporting retention
Experience coaching or guiding team members
Strong English communication and organization skills
Comfortable managing multiple accounts simultaneously

Apply here:

Position Type: Full-TimeLocation: RemoteApply here: the RoleWere hiring a Client Operations Lead to take ownership of ongoing client relationships while guiding the talent supporting those accounts. This role focuses on keeping operations aligned performance on track and communication clear on both...