Customer Support Specialist based Bulgaria Onsite
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Role Overview
We are looking for a Slovenian-speaking Customer Support Specialist to join an international customer service team supporting end-users of a leading telecommunications service provider.
In this role you will assist customers across multiple channels providing guidance on subscriptions billing inquiries and basic technical troubleshooting while delivering a high-quality customer experience.
Location
On-site Sofia Bulgaria
Project Start Date
12.01.2026
Work Schedule
- Monday to Saturday: 09:00 23:00
-
Sunday: 10:00 19:00
-
Rotational shifts within the above time frames
Key Responsibilities
- Handle inbound customer interactions via phone email or chat
- Provide accurate and professional support in line with company guideline
- Resolve customer inquiries efficiently while ensuring high satisfaction levels
Escalate complex issues when necessary and follow up until resolution
- Maintain accurate records and comply with internal procedures and quality standards.
Requirements
-
Native-level Slovenian (mandatory)
-
English at B2 level or higher
-
Strong communication and problem-solving skills
-
Customer-oriented mindset with attention to detail
-
Ability to work on-site and in rotational shifts
-
Relocation candidates are welcome and will be considered
Compensation & Benefits
- Gross Salary: 3700 BGN gross per month
Paid training and full onboarding support
-
Stable full-time employment
-
International and multicultural work environment
-
Opportunity to gain experience within a global support operation
-
Meal Allowance
- Monthly transportation allowance of 50 BGN net paid in addition to the base salary
- Bonus for important life events (marriage birth or adoption of a child university graduation) for the amount of 500 BGN
- Medical plan: health and dental care
- Life insurance
- Multisport Card (co-financed by the employer)
- Discounts on various goods and services
If youre ready to take the next step in your customer support career and work in a fast-paced customer-focused environment wed love to hear from you. Apply now and join an international team in Sofia.
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
