Slovenian speaking Customer Support Specialist – Sofia
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Start Date: 12 January 2026
Location: Sofia Bulgaria
Work Model: On-site
Work Schedule:
- Monday to Saturday: 09:00 23:00 (rotational shifts)
- Sunday: 10:00 19:00
Role Overview
We are looking for a customer-oriented Customer Support Specialist to support Slovenian-speaking customers for a global consumer brand. This is an on-site role based in Sofia offering a stable long-term opportunity within an international environment.
You will handle customer inquiries across multiple channels while ensuring compliance with internal policies and delivering a high-quality customer experience.
Key Responsibilities
- Handle inbound customer inquiries via phone chat and email in Slovenian
- Provide support related to accounts products orders and basic troubleshooting
- Accurately document interactions in internal CRM systems (English)
- Follow compliance age-verification and company procedures
- Identify customer needs and provide appropriate solutions or escalate when required
- Work in rotating shifts including evenings and weekends
Candidate Requirements
- Native or C2-level Slovenian
- English proficiency at B2 level or higher
- Strong communication and problem-solving skills
- Comfortable using digital tools and systems
- Previous experience in customer service or support roles is an advantage
Compensation
- Gross salary: 3700 BGN per month
- 14 salaries per year according to Bulgarian employment law
Benefits
- Monthly transportation/internet allowance: 50 BGN net
- Additional payment for night shifts (if applicable)
- Medical plan including health and dental care
- Life insurance
- Multisport Card
- Discounts on various goods and services
- One-time bonus of 500 BGN for important life events (marriage birth/adoption university graduation)
- Relocation support (details will be shared in the upcoming steps)
Eligibility
Accepted documents:
- EU citizenship
- Valid residency card (minimum 1-year validity)
- Refugee card
Work permits and Blue Cards are not accepted.
Key Skills
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- Baan
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- Fund Management
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- Elevator
