Microsoft Teams Voice & Calling Specialist
Share
Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Microsoft Teams Voice & Calling Specialist
Company: M365Consult
Location: Remote
About M365Consult
M365Consult is a fast-growing European startup specializing in Microsoft solutions with a strong emphasis on innovation collaboration and building a recognizable digital brand. The team looks for motivated professionals who want to grow while helping design modern communication infrastructures for a Microsoft-focused environment.
Role Overview
M365Consult is seeking an experienced Microsoft Teams Voice & Calling Specialist to design and operate a cost-effective scalable AI-powered calling solution for sales outreach and customer engagement. The role focuses on building an affordable alternative to standard Microsoft Calling Plans by combining Microsoft Teams Phone System with third-party VoIP providers while enabling call recording AI transcription/summaries and global landline number management.
Key Responsibilities
1. Cost-Optimized Voice & Calling Setup
- Identify and integrate cost-effective thirdparty VoIP providers instead of relying solely on Microsoft Teams Calling Plans.
- Configure Microsoft Teams Phone System with Direct Routing or SIP trunking to support affordable international and domestic calls.
- Research purchase and manage landline numbers across multiple regions for outreach campaigns.
- Ensure the chosen solution is scalable flexible and resilient.
2. Outreach & AI-Powered Enhancements
- Implement a highly scalable calling system tailored for highvolume outreach campaigns.
- Configure automatic call recording and secure storage.
- Set up AI-generated call transcriptions summaries and insights to improve follow-up quality and CRM updates.
- Ensure recorded calls and transcripts integrate seamlessly with CRM tools such as Salesforce HubSpot and Dynamics 365.
3. Call Flow & Auto Attendants
- Design Auto Attendants (IVR) Call Queues and business-hours routing for efficient inbound handling.
- Optimize call workflows to maximize agent productivity and minimize dropped or missed calls.
- Implement escalation paths for missed or high-priority calls.
4. Security Compliance & Quality Monitoring
- Ensure calling and recording practices comply with GDPR HIPAA and applicable telecom regulations.
- Configure secure storage and access controls for recordings and transcripts.
- Use Call Quality Dashboard (CQD) and related tooling to monitor and improve voice quality and reliability.
5. CRM & Business App Integration
- Integrate Teams Calling and/or alternative VoIP platforms with CRM and other business systems.
- Automate call logging transcript storage and AI insights to support sales and account management workflows.
- Provide dashboards and reports covering call activity engagement rates and lead-conversion trends.
6. Administration & Number Management
- Purchase port and manage landline numbers in multiple geographies.
- Coordinate with telecom carriers for provisioning routing and troubleshooting.
- Maintain an uptodate inventory of phone numbers routing policies and cost structures.
Qualifications & Skills
- 3 years of experience in Microsoft Teams Voice VoIP and telephony solutions.
- Strong handson expertise with Microsoft Teams Phone System Direct Routing and SIP trunking.
- Practical experience with third-party VoIP providers (e.g. Twilio Zoom Phone RingCentral 8x8 Vonage Dialpad Aircall).
- Proven ability to design costefficient calling solutions without compromising voice quality.
- Familiarity with AI transcription services (e.g. Microsoft Copilot ).
- Experience in landline number procurement porting and telecom administration.
- Solid understanding of VoIP security compliance and callrecording regulations.
- Experience integrating telephony with CRM and business applications (Salesforce HubSpot Microsoft Dynamics).
- PowerShell scripting and Microsoft Graph API knowledge is a plus.
- Certifications such as Microsoft Teams Voice Engineer (MS720) are highly preferred.
Benefits
- Competitive salary and benefits package.
- Opportunity to work with a forwardthinking AIdriven team.
- Strong professional development and growth prospects.
- Flexible remote-friendly work environment.
Why Join M365Consult
- Help build an innovative AIpowered sales outreach and communication system.
- Take a central role in the companys digital transformation journey.
- Join a culture that values experimentation automation and smart scaling.
How to Apply
Send your CV and a cover letter detailing your experience with Microsoft Teams Voice VoIP and AIassisted calling solutions including examples of systems you have designed or optimized.
Key Skills
- EIGRP
- VOIP
- VMware
- Avaya
- BGP
- LAN
- OSPF
- QoS
- Project Planning
- Scripting
- Unity
- Troubleshooting
