IT Compliance & Service Delivery Officer
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Service Delivery Support
- Monitor and report on IT service performance against Service Level Agreements (SLAs)
- Act as a point of contact for service escalations.
IT Governance & Policy Support
- Assist in drafting updating and organizing IT policies procedures and standards.
- Track policy acknowledgment and maintain documentation repositories.
Audit & Documentation
- Support internal/external audit preparations by collecting logs screenshots and other evidence.
- Maintain compliance trackers and follow up on audit remediation tasks.
Incident Management
- Maintain the Incident Management log and ensure all incident logs follow approved procedures.
- Track incidents to ensure timely resolution.
Risk Management
- Assist in identifying IT operational risks and tracking the progress of remediation plans for identified vulnerabilities or gaps
Business Continuity & DR Support
- Assist in gathering DR test evidence and document.
- Update DR checklist templates
- Bachelors degree in computer science Information Technology Engineering or related discipline.
- Relevant professional certifications such as CCNA/CCNP CompTIA Network Microsoft or equivalent are an added advantage.
- 13 years of experience in IT support IT audit or a compliance-related role.
Technical Competencies:
- Basic understanding of IT service management (ITIL concepts).
- Basic knowledge of information security principles.
- Familiarity with IT policies procedures and documentation.
- Basic understanding of IT audits and compliance evidence requirements.
- Willingness to learn GRC frameworks (ISO 27001 e.t.c.)
Required Experience:
Unclear Seniority
Key Skills
- Children Activity
- Electrical Engineering
- Financial Services
- Estimation
- Airlines
- Asic
