Legal Technology Training Specialist
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Job Location:
Hackensack, NJ - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Our client a prestigious Am Law 100 firm is seeking an IT Analyst to join their team. This first-level role is responsible for delivering technology solutions and support ensuring smooth day-to-day IT operations facilitating meeting technologies and contributing to firmwide IT projects and initiatives. The position is critical in advancing continuous organizational effectiveness and exceptional service delivery.
Key Responsibilities
- Act as a first point of contact for customers providing timely high-quality technical assistance and solutions.
- Support and promote new technologies across the firm.
- Facilitate and manage meeting technology tools and events (video conferences presentations client meetings and special events).
- Coordinate with firmwide departments to ensure accurate scheduling and seamless execution of meetings and events.
- Provide on-site and remote support including answering incoming calls/emails and resolving escalated software/hardware issues.
- Install configure and maintain firm-standard software and systems.
- Collaborate with IT teams to escalate and close tickets efficiently ensuring customer satisfaction through proactive communication.
- Maintain office computers printers and asset management systems to ensure accuracy and availability.
- Utilize service desk tools (e.g. ServiceNow) to track update and close tickets.
- Support mobile device technologies and remote access tools (Citrix VPN).
- Coordinate planned service events (e.g. monthly network maintenance) and unplanned outages with IT operations teams.
- Promote and enforce data security policies and best practices in compliance with information security regulations.
- Contribute to IT projects deployments training and user adoption of firm technologies.
- Work beyond scheduled hours as needed; light travel may be required.
Required Skills & Proficiencies
- Advanced knowledge of Microsoft Operating Systems application installation and configuration.
- Proficiency in Microsoft Office Suite MS Teams ServiceNow and Document Management Systems (iManage/Work 10).
- Strong experience with Citrix VPN and remote access technologies.
- Expertise in networking technologies cabling and data communications.
- Proficiency in mobile technologies (iOS iPadOS).
- Strong understanding of data security customer service principles and project management.
- Excellent problem-solving skills with the ability to work independently and take ownership of service requests.
- You will be interfacing with users (attorneys and staff) in the office as to troubleshooting any IT related issues and assisting with setting up and imaging laptops etc.
Qualifications
- Associates or Bachelors degree preferred or equivalent work experience.
- Minimum 3 years of direct customer support experience in software hardware and networking.
- Minimum 3 years of LAN WAN and network systems support and management.
- Minimum 3 years configuring installing and maintaining client PC operating systems and related devices.
- Prior experience in a professional services or law firm environment required.
- We are seeking candidates with strong job longevity and communication skills.
Package Details
Overtime eligible full benefits & bonus
Candidates must be able to come into the office 5 days/week and be available to work at least one weekend per month.
Key Skills
- Computer Hardware
- IT Experience
- Network Administration
- Network Support
- LAN
- Computer Networking
- Computer Skills
- Windows
- Sharepoint
- Teaching
- Operating Systems
- Leadership Experience
