Client Service Associate

Towson, MD - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Description

Client Onboarding and Account Opening

Manage the full client onboarding process including distribution and tracking of intake forms
Open new accounts for new and existing clients including brokerage accounts 529 plans and annuities
Verify client information and maintain accurate internal records
Ensure accounts are properly transferred and funded
Set up client online access and confirm delivery of required notices

Client Service and Support

Coordinate ongoing service requests such as beneficiary updates address changes and standing instructions
Track all service items to completion
Monitor incoming and outgoing asset movements
Troubleshoot client issues and escalate when appropriate
Assist clients with portal navigation and login issues
Maintain smooth communication between clients and the advisory team
Support advisors with documentation as needed typically prepared by advisors or a paraplanner
Process account setups transfers distributions and related paperwork accurately and on time
Partner closely with advisors to ensure timely follow-ups
Work with custodians broker-dealers and insurance carriers to resolve issues
Maintain and update client data in CRM and portfolio systems

Office Operations

Implement and document office procedures and workflow enhancements
Oversee client billing reconciliation and work directly with the broker-dealer to ensure billing accuracy
Manage advisor licensing and registration processes
Serve as the primary point of contact for broker-dealer audits
Provide backup administrative support as needed

Qualifications of the Client Service Associate

3 to 5 years of RIA or broker-dealer operations and client service experience within a financial advisory practice
Familiarity with financial technology platforms ideally including Wealthscape Redtail eMoney Precise FP and Albridge
Demonstrated judgment accuracy and high ethical standards
Ability to work independently while collaborating effectively in a small office environment; small office experience a plus
Strong commitment to confidentiality
Proficiency in Microsoft Word Excel PowerPoint and Outlook
Experience with Adobe or similar PDF editing tools
Bachelors degree preferred ideally in finance or a related field
Strong problem-solving mindset with a focus on continuous improvement
Personable collaborative professional with intellectual curiosity and a mindset geared toward continuous learning growth and process improvement

What the Position Offers

This is an opportunity to join a warm collaborative and close-knit team within a growing boutique RIA that is genuinely passionate about the work they do and the clients they serve. The firm values teamwork trust and long-term relationships and offers room for additional responsibility and professional growth as the practice continues to evolve. The position includes a 401(k) with employer match paid holidays vacation medical benefits profit sharing etc.

Description Client Onboarding and Account Opening Manage the full client onboarding process including distribution and tracking of intake formsOpen new accounts for new and existing clients including brokerage accounts 529 plans and annuitiesVerify client information and maintain accurate internal ...