Sales Engineer

New York City, NY - USA

Hourly Salary: $ 200000 - 300000

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

As a Sales Engineer you will sit at the critical intersection of engineering trust and safety and customer success. You will be responsible for ensuring that as client processes 40000 daily transactions the platform remains safe from fraud collusion and high-risk activity. This is a player-coach role (90% IC 10% Lead) for a technical expert who thrives in a 0-to-1 startup environment.

What You Will Do

Guard the Platform: Moderate transactions for chargeback risk seller/buyer fraud and collusion. Make critical decisions on fund holds refunds and seller onboarding reserves.
Build Infrastructure: Own the KYC (Know Your Customer) and payout flows. Your goal is to make these extensible via public APIs that can be embedded or linked.
Content Moderation: Fight spam and scams within DMs to maintain a high-trust environment.
Drive Innovation: Execute A/B experiments on checkout flows and KYC setups. Looking ahead you will help architect Banking-as-a-Service debit card issuance and crypto bridging.
Customer Interface: Act as a technical expert for high-value customers and partners ensuring their technical needs are met with speed and clarity.

What We Are Looking For

Experience: 410 years as a Sales Engineer Forward Deployed Engineer or Customer Engineer within the Payments or Fintech sector.
Pedigree: A Computer Science degree from a Top 10 program (e.g. Stanford Waterloo CMU). Experience at a top-tier payments company like Stripe or a YC-backed startup is highly preferred.
Technical Mastery: Deep proficiency in Ruby on Rails TypeScript and SQL.
Startup Mindset: You are a builder who is excited to be hands-on. You are relentlessly responsive to customer needs and can translate complex technical requirements into clear solutions.
Presence: This role is based in our Brooklyn NY office 5 days per week.

As a Sales Engineer you will sit at the critical intersection of engineering trust and safety and customer success. You will be responsible for ensuring that as client processes 40000 daily transactions the platform remains safe from fraud collusion and high-risk activity. This is a player-coach rol...