District Manager Parts & Service

Job Description

Remote:This position does not require employee to be on-site full-time to perform most effectively. The employees role enables them to work off-site on a permanent basis. This position requires an employee tocover territory visits to dealerships in areoccurringfrequency.

The territory covers the East TX market. The selected candidate must live in territory or relocate to Tyler TX or surrounding area. Relocation may be provided.

The Role

The District Manager Parts and Service (DMPS) is a strategic field leadership role responsible for driving aftersales performance across a defined region. This position partners closely with dealership leadership to execute GMs Customer Care & Aftersales initiatives improve customer satisfaction and grow revenue. The DMPS leverages data-driven insights operational expertise and consultative influence to deliver measurable results in a dynamic and evolving automotive landscape.

What Youll Do (Responsibilities)

• Demonstrate extreme ownershipof district performance across Revenue Customer Retention andCustomerExperience.
• Act as a trusted advisorto dealerleadership fostering strong partnerships and strategic alignment.
• Drive revenue growthand achieve Key Performance Indicators (KPIs)through effective execution of all Customer Care & Aftersales (CCA)programs and initiatives.
• Lead standardized dealer contact processes focusing on dealer-specific priorities and GM performance objectives.
• Analyze dealership marketing and merchandising strategies offering actionable recommendations to increase service lane traffic.
• Develop and execute annual Business Plans leveraging data-drivenstrategicinsights to address market challenges and operational headwinds.
• Apply analytical thinkingto assess dealership performance identify trends and implement targeted solutionsand processesthat improve operational efficiency and customer satisfaction.
• Operate with a high degree of autonomy managing priorities and making decisions that drive business outcomes.
• Maintain a results-driven approach consistently striving to exceed performance targets and deliver measurable improvements.
• Resolve aftersales customer concerns including but not limited to:
  • SPAC (Service Parts Assistance Center)
  • CAC (Customer Assistance Center)
  • TAC (Technical Assistance Center)
  • Goodwill Warranty and Policy Requests
• Monitor and deliver on KPIs including:
  • Sales Reporting Tool (SRT) objectives
  • Net Promoter Score (NPS)
  • Customer Retention
  • Service Training Standards (STS)
  • EV Training & Compliance

Your Skills & Abilities (Required Qualifications)

• Bachelors Degree or equivalent professional experience.
• Minimum 2 years of experienceleading and improving dealership Fixed Operations.
• Strong automotive industry knowledgeand business acumen including service operations warranty processes and customer experience management.
• Deep understanding of Dealership Service & Parts Operations including:
  • Automotive Parts and Service Systems
  • Dealer Operating Reports & Fixed Ops Analysis Tools
  • Profit department structures and interdependencies
  • Consultative selling techniques
• Proficiency in Microsoft Excel including data analysis reporting and visualization tools.
• Excellent oral and written communication skills with the ability to inform and persuade effectively.
• Leverage data analytics tools to extract actionable insights that drive revenue growth optimize operational performance and elevate the customer experience.
• The ability to manage multiple tasks adapt and thrive in a changing environment where there is a degree of ambiguity.

Core Competencies:

• Builds and maintains strong internal and external relationships.
• Drives results and leads change with confidence and clarity.
• Communicates persuasively and informatively across all levels.
• Operates autonomously with strong time management and prioritization.
• Applies analytical thinkingto solve complex problems and make data-informed decisions.
• Demonstrates strategic business planningcapabilities to align dealership goals with broader organizational objectives.
• Maintains a results-driven mindset consistently pursuing excellence and accountability.
• Demonstrates strong problem-solving skills by identifying root causes developing actionable solutions and implementing improvements that enhance dealership performance and customer satisfaction.
• Demonstrates innovation creativity and adaptability.
• Takes initiative and thrives in dynamic environments.
• Maintains a strong customer focus and resolves conflicts effectively.

Territory & Travel:This role supports dealerships across theTyler TX district or regionand requires up to50% travel. Candidates should be comfortable with frequent regional travel to engage with dealer partners conduct performance reviews and support aftersales initiatives on-site.

Reporting Structure:The District Manager Parts and Service reports directly to theZone Manager Parts and position plays a key role inexecuting strategy with dealership operations.

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