Customer Service Specialist
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Job Location:
Tuscola, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
About the Role
We are seeking a Customer Service Specialist to support travelers throughout their planning and booking this role you will assist clients with inquiries provide accurate information manage updates to travel arrangements and ensure each traveler feels confident and cared for from start to finish.
At HB Travels Agency USA we are committed to providing dependable high-quality service to clients nationwide.
Key Responsibilities
- Respond to customer inquiries via email phone and messaging platforms in a timely professional manner.
- Assist clients with booking questions modifications cancellations and special travel requests.
- Provide clear accurate information on destinations travel documentation and agency processes.
- Track and update customer details to ensure accuracy and smooth communication.
- Follow up before and after travel to confirm details and gather feedback.
- Handle client concerns with patience empathy and strong problem-solving skills.
Benefits
- Fully remote flexibility work from anywhere with a schedule that fits your lifestyle.
Travel perks discounted rates and industry-only benefits.
- Training and support to help you grow in the travel and customer care field.
- A collaborative motivated team environment committed to exceptional service.
What Were Looking For
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Strong verbal and written communication skills.
- Experience in customer serviceexperience in travel hospitality or tourism is a plus.
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High attention to detail and strong organizational habits.
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Ability to learn new tools software and systems quickly.
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A friendly patient and service-oriented attitude.
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
