Head of Retention Operations for Bucharest or Cluj Napoca.
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Position: Head of Retention Operations
Location: Bucharest OR Cluj Napoca Romania
Work model: on-site
Employment type: Full-time.
Duties & Responsibilities
- Establish and launch a new retention-focused office in Romania
- Lead all local operational administrative and people management activities
- Hire onboard and manage retention teams ideally including an existing team
- Ensure retention workflows KPIs and performance standards are met
- Build and maintain a strong performance-driven culture
- Coordinate closely with senior management and global offices
- Monitor results and provide regular performance reporting.
Requirements
- Proven experience setting up and managing new offices in Forex or financial services
- Strong hands-on background in FX retention operations
- Deep understanding of call centre structures KPIs and client retention strategies
- Demonstrated leadership experience managing Retention teams
- Ability to bring an existing retention team is a strong advantage
- Fluency in English
- Based in Romania or willing to relocate immediately.
Benefits
- Senior leadership role with full ownership of a new operation
- Strong earning potential through performance-based structure
- Direct support from an international management team
- Long-term growth opportunities within a global regulated group.
Key Skills
- Succession Planning
- Growing Experience
- Expense Management
- Management Experience
- Rackspace
- Laboratory Management
- Senior Leadership
- Operations Management
- Relationship Management
- Leadership Experience
- negotiation
- Taxonomy
