Distributed Systems Engineering Advisor

Calling all innovators find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

Distributed Systems Engineering Advisor

Responsibilities:

• Technically coordinate requirements for critical initiatives such as special projects or critical incidents by collaborating with OS Database Storage VMWare Middleware Cloud and other infrastructure solution teams.
• Act as a technical reference ensuring proper execution of deliverables and achievement of project objectives.
• Work on complex technical solutions ensuring they meet requirements for scalability security reliability and performance.
• Provide expert guidance in troubleshooting root cause analysis and resolution of high-impact incidents across distributed environments.
• Drive continuous improvement by identifying opportunities for automation optimization and adoption of best practices in distributed systems.
• Apply ITIL methodologies especially in incident problem and change management ensuring operational continuity and continuous improvement.
• Manage internal and external stakeholders maintaining effective and transparent communication throughout the project lifecycle.
• Ensure customer experience and satisfaction especially during production rollout and post-implementation phases.
• Collaborate with teams distributed across LATAM EMEA and the USA adapting to multicultural and remote work environments.
• Stay up to date with emerging technologies and trends in distributed systems cloud computing and infrastructure engineering.

Requirements:

• Proven experience as a technical advisor in technology innovation distributed systems or critical initiatives.
• Strong knowledge of operating systems databases storage virtualization (VMWare) middleware cloud platforms (e.g. AWS Azure GCP) and distributed architectures.
• Hands-on experience with troubleshooting and resolving complex technical issues in large-scale mission-critical environments.
• Certification or practical experience in ITIL methodologies (incident problem and change management).
• Experience with automation tools and scripting (e.g. Python PowerShell Ansible Terraform) is a plus.
• Excellent communication and stakeholder management skills.
• Customer-oriented mindset and focus on service quality.
• Experience working with international and multicultural teams.
• Advanced English level (spoken and written).

Desirable:

• Technical certifications (ITIL PMP cloud platforms specific technologies).
• Experience in migrations automation and cloud projects.
• Familiarity with DevOps practices and CI/CD pipelines.
• Experience with monitoring observability and incident response tools (e.g. Splunk Prometheus Moogsoft).
• Basic Portuguese language skills.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.