Account Manager State & Local Government

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible with the ultimate goal ofenabling human life on Mars.

ACCOUNT MANAGER STATE & LOCAL GOVERNMENT

Starlink our revolutionary satellite constellation is delivering low-latency broadband internet around the world. A as a leader on the Starlink Enterprise Accounts team you will develop and manage a team that is responsible for delighting Starlink enterprise customers at scale. You and the team will be responsible for managing enterprise contracts to rapidly drive realization of revenue doing it in a scalable way and working closely with counterparts on Starlink cross-functionally. A key challenge will be driving a culture that both maximizes customer happiness and minimizes the input required by the team.

The Enterprise Account Management team serves as the point of contact for customers from contract signature through successful activation ensuring all contract terms are fulfilled while and identifying new opportunities to generate business with enterprise customers. Prior to contract signature the team will have a key role in ensuring that the commitments we make are ones we can successfully execute to.

In the past year the Starlink team has signed contracts with enterprise customers who will deploy high speed internet at a pace and for use cases previously not possible. The team has designed the product to be self-service and we need to similarly evolve our team and systems to enable large enterprises to manage Starlink themselves minimizing humans-in-the-loop.

Our ideal candidate is a self-starter that has a passion for making customers deliriously happy building excellent teams and managing complex cross-functional projects.

RESPONSIBILITIES:

• Act as the primary point of contact for a robust portfolio of assigned government customers and own the interface from contract signature onwards (onboarding ongoing account management and long-term retention/growth of the relationship and revenue) with emphasis on:
• Delivering impeccable customer service including efficient acknowledgement and resolution of issues
• Building relationships to identify requirements and manage expectations
• Collecting communicating and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow enterprise business
• Retaining and growing the value of accounts
• As an extreme owner of assigned accounts identify and successfully communicate readiness levels requirements schedules and risks to realize forecasted revenue on or ahead of schedule
• Serve as the teams internal expert in the State & Local / Local & Regional government vertical in specific regions shaping strategic direction and routinely leading high-impact commercial decision-making within the vertical and region in partnership with other teams
• Autonomously identify design and lead implementation of new processes and system improvements that will broadly accelerate growth for customers or enable the internal team to scale rapidly

BASIC QUALIFICATIONS:

• Bachelors degree; OR high school diploma/equivalency certificate and 5 years of professional business development operations engineering or account management experience
• 3 years of experience in account management customer success or business operations
• 1 years of experience working with government customers

PREFERRED SKILLS AND EXPERIENCE:

• 3 years of experience working with customers to support a technical product/service
• 3 years working with State & Local / Local & Regional government customers
• Significant knowledge or experience in one or more of the following industries: public sector telecommunications manufacturing satellite communications and/or supply chain
• Experience managing multiple complex projects and delivering under tight deadlines and resource constraints
• Experience building long-term and successful customer relationships demonstrating empathy active listening and resiliency skills
• Significant technical knowledge of Starlink or telecommunications in at least one key area: satellites ground network user terminals or related technology
• Ability to synthesize multiple unique requirements and suggest smart solutions products or features
• Track record of demonstrating sound business judgement evaluating alternatives and making recommendations that were adopted and ultimately successful
• Ability to negotiate successfully especially after a contract is signed
• Excellent written and verbal communication skills including ability to craft and present professional presentations at all levels
• Ability to manage execution of significant or complex contracts including initial intake renegotiation of terms and schedules

ADDITIONAL REQUIREMENTS:

• Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
• Must be willing to travel to other SpaceX offices and customer locations as needed

COMPENSATION AND BENEFITS:

Pay range:
Account Manager: $110000.00 - $150000.00/per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills education and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives in the form of company stock stock options or long-term cash awards as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical vision and dental coverage access to a 401(k) retirement plan short and long-term disability insurance life insurance paid parental leave and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Exempt employees are eligible for 5 days of sick leave per year.

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations applicant must be a (i) U.S. citizen or national (ii) U.S. lawful permanent resident (aka green card holder) (iii) Refugee under 8 U.S.C. 1157 or (iv) Asylee under 8 U.S.C. 1158 or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit competence and qualifications and will not be influenced in any manner by race color religion gender national origin/ethnicity veteran status disability status age sexual orientation gender identity marital status mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceXs Affirmative Action Plan for veterans and individuals with disabilities or applicants requiring reasonable accommodation to the application/interview process should reach out to.