Customer Care Specialist Hybrid King of Prussia, PA

King of Prussia, PA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

About Culligan Quench

Culligan Quenchs purpose is to impact peoples lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120000 healthy and environmentally conscious customers across North bottle-free water coolers ice machines sparkling water dispensers and coffee brewers purify the existing water supply providing an endless supply of clean water and water-based beverages for a fixed monthly fee typically under a long term bundled service and rental subscription agreement. Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia PA Quench has more than 1600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit Culligan

Founded by Emmett Culligan in 1936 Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced state-of-the-art water filtration and treatment products. These products include water softeners drinking water systems whole-house systems and solution for businesses. Culligans network of franchise dealers is the largest in the world with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their more information visit .

Values: 5Cs

Culligan as One

Customers come first

Commitment to Innovation

Courage to do whats right

Consistently deliver exceptional results

Culligan Quench is seeking a HYBRID Customer Care Specialist in the King of Prussia PAarea.

The HYBRID Customer Care Specialist is responsible for delivering world-class customer service by efficiently processing service orders handling complex billing requests and collaborating with other departments to resolve additional inquiries. This role focuses on building and maintaining strong relationships with clients and internal teams by providing prompt accurate support that fosters customer loyalty. The Customer Care Specialist will address incoming calls respond to customer inquiries resolve complaints and provide detailed information about products and services.

Pay is $20 hourly

Essential Functions

Answer incoming customer calls in a professional and courteous manner
Field customer inquiries via phone or through electronic inquiries
Document and update customer records in the database during and after each call
Quicklyand accurately resolvecustomer issues upon presentation or expedite the issues in accordance with established processes
Meetorexceed all position key performance indicators/metrics (KPIs)
Excellent customer service and communication skills including ability to listen to customers to understand issues and to be calm under pressure
Follow call scripts and guidelines while maintaining a natural and empathetic conversation
Stay updated on company policies product updates and trainings
***Nice to have: Bilingual (Spanish)***

Requirements

Must be able to multi-task and switch between different communication channels quickly and efficiently (email vs. phone)
Must be able to exhibit empathy and understanding over the phone and email
Must have a customer-centric attitude with an eagerness to provide world-class customer service
Ability to communicate clearly and professionally both verbally and in written correspondence
Strong attention to detail.
Flexibility to interact with changing customer types and exceed their needs; flexibility to ever changing environment of work volume schedule changes etc.
Process Compliance: Follows all documented processes & department policies to provide customer support
Proficiency with Microsoft Office Suite (Word PowerPoint Excel and Outlook). Experience withis a plus

Role Highlights

Career progression opportunities
Hybrid work model: Remote work 2 days a week In office 3 days a week
Pay is $20 hourly

Benefits

Medical Dental Vision which start day one
401(k) match of 50% up to 6%
15 days PTO and 10 paid Holidays

$20 - $20 an hour

Quench offers salary commission benefits and incentive awards.

We are proud to be an Equal Opportunity Employer.

Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex sexual orientation race color religion gender national origin ethnicity age disability marital or family status pregnancy military status veteran status genetic information or any other category protected by federal state and local laws. This policy applies to all aspects of the employment relationship including recruitment hiring compensation promotion transfer disciplinary action layoff return from layoff benefits training social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review theKnow Your Rightsnotice from the Department of Labor.

Required Experience:

About Culligan QuenchCulligan Quenchs purpose is to impact peoples lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions...