flex Senior Manager, Single Pane of Glass Acceptance Testing

This is a temporary role.

The FLEX Senior Manager Single Pane of Glass Acceptance Testing will provide operational input and PMS subject matter expertise to support business requirement testing for Single Pane of Glass (SPOG) in the Agilysys STAY and Opera Cloud PMS products. This position also plays an active role in supporting defect management and the future PMS strategy including providing input into design testing training deployment and support.

The core focus areas for this role are:

• Acceptance Test Scenario development
• System User Acceptance Testing
• Defect Management
• Jira Management

CANDIDATE PROFILE

Education and Experience

• 4-year Bachelors degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related field; OR a combination of education and experience from which comparable knowledge can be gained.
• 5 years of hotel systems experience or other relevant experiences using LightSpeed PMS FOSSE FSPMS and/or Opera
• Experience working with international teams and supporting global systems and operational processes

Preferred

• Hospitality leadership experience
• Experience with other Marriott Property Management Systems including FOSSE LightSpeed FSPMS and Opera V5.6

CORE WORK ACTIVITIES

• Develop and refine acceptance test scenarios and scripts based on design documentation ensuring expected results are clearly defined.
• Execute comprehensive testing including business flow validation to confirm system functionality and identify gaps or defects for remediation.
• Document test outcomes provide pass/fail results and retest vendor-provided solutions to ensure effective resolution of issues.
• Manage Jira bugs and Zephyr test executions updating stories test cases and defect statuses while supporting defect triage calls.
• Validate business processes and training from an end-user perspective ensuring effectiveness and applicability for new and existing workflows.
• Collaborate with stakeholders and subject matter experts to elicit prioritize and document user stories acceptance criteria and functional requirements in an agile environment.
• Analyze current and future state business processes identify improvement opportunities and ensure alignment with stakeholder expectations.
• Communicate risks or issues impacting schedule budget or product quality to the test lead and provide ongoing support to clarify requirements and resolve functional design concerns.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.