Care Coordinator, Bilingual Spanish

Why Wellthy is for you!

At Wellthy we dream of a world where everyone has the care infrastructure they need to manage their own health and the health and well-being of their loved ones.

Were building that world with an exceptional team dedicated to helping people and families manage navigate and access quality carewith a strong emphasis on complex care. This often includes senior care childcare and support for individuals with chronic conditions.

At Wellthy we merge unparalleled care expertise with agile tech-powered product. We partner with leading companiesincluding more than 30 Fortune 500 companiesto support the care needs of their workforces globally. We also collaborate with health plans to provide comprehensive care support for their members.

Were building evolving and expanding the market category for care and were looking for responsive collaborative curious and purposeful colleagues to join us.

As our Bilingual Care Coordinator you will be the primary point of contact for Wellthy families across North America guiding them through the complexities of caregiving. Your role will focus on supporting families by managing the logistics of care building strong relationships and prioritizing their unique care needs. Acting with a sense of urgency you will develop comprehensive care plans and oversee the ongoing needs of families with a thoughtful and proactive approach. Whether coordinating medical appointments researching providers tracking medications managing medical bills or assisting with insurance and facility vetting you will provide deep consistent support throughout every step of the caregiving collaboration with Care Advisers you will ensure seamless high-quality service relieving families of the administrative burdens of caregiving so they can focus on what matters mosttheir loved ones.

You will report directly to a Care Manager.

To be successful in this role:

• Take ownership of the member-facing relationship ensuring high-quality timely and thorough execution of priorities while maintaining a consistent focus on the familys needs and goals.
• Proactively identify opportunities for process improvements that enhance care delivery efficiency and member outcomes.
• Lead by example in prioritizing and completing tasks with precision balancing quick wins with long-term solutions for families.
• Address complex caregiving needs with urgency prioritizing tasks coordinating care and developing tailored solutions to support families effectively.
• Anticipate challenges adapt strategies and contribute to internal improvements by documenting and sharing caregiving resources to enhance team effectiveness.
• Foster collaboration by supporting knowledge-sharing initiatives and working closely with Advisers to ensure seamless execution of member tasks.
• Collaborate effectively with Care Advisers leveraging their expertise to streamline solutions and deliver seamless service to families.
• Act as a trusted partner and advocate for families maintaining consistent communication and accountability throughout the caregiving journey.
• Provide mentorship and guidance to team members by sharing insights and best practices to foster collective improvement.
• Opportunity to represent Wellthy externally at events such as health fairs webinars or open enrollments raising visibility for Wellthys mission and services.
• Contribute to team culture and cross-functional initiatives by collaborating with other departments and participating in workflow enhancements.

Training and Onboarding

You will go through a robust training program that includes hands-on work that will set you up for success within the following areas:

• Technical Knowledge
• Use of the Wellthy platform
• Customer Service
• The Wellthy Way of Communicating

Qualifications required for this role include:

• Bachelors degree required Social work Public Health Healthcare Administration or similar. Advanced degrees are a plus.
• Bilingual Fluency in Spanish (write read and speak)
• 4-6 years of healthcare experience specifically case management crisis intervention (or equivalent) and coordination experience (ex: Social Work Geriatric Case Management).
• Knowledge of and ability to navigate the healthcare sector and communicate in a way that is empathetic easy to understand and thorough.
• Experience developing and facilitating care plans.
• Ability to take constructive feedback and become innovative in the care plan approach that uniquely supports the member.
• Adaptable and able to work efficiently while managing up to 40 care projects with care and compassion.

Qualifications that are preferred but not mandatory:

• Providing ongoing hands-on support for complex healthcare situations.
• Has lived and/or worked in Mexico.
• Experience creating high-touch customer journey experience.
• More than one language is a plus.
• Proficiency with macOS systems Zoom GSuite Slack and 1Password.

Total Rewards Package

• Salary Range: $26.00 - $29.00 per hour of work (including training).
• Remote work environment.
• Medical dental and vision benefits within 30 days of hire.
• Retirement saving account with matching company contributions.
• Mental health benefits.
• 15 days paid vacation two additional days for each subsequent years (up to a maximum of 25 days)
• Sick and Caregiving Days
• Professional development initiatives for growth.
• Generous parental leave (maternal and paternal) during a new childs first year (born into family or adopted) and pregnancy loss leave.

Role Requirements:

To work remotely you must have a strong internet connection quiet space to take calls and a professional (distraction free) environment.

Location:

This is a remote and US states based opportunity. We ask that you work in a location that is:

• Private with secure (not public) internet and phone access.
• Suitable to safely and securely accommodate the sensitive information that you will be handling and communicating.
• Given the nature of the material you will be working on and handling you are required to work from a private dedicated distraction-free space.
• Our Wellthians are located throughout the United States but we are currently not accepting candidates in the following states: Alaska Hawaii Maine Mississippi New Hampshire New Mexico North Dakota Oklahoma Rhode Island and West Virginia.

Whats Next

We encourage you to apply for this position by clicking the apply here button on job posting and attaching your resume. We understand that there is no perfect candidate and never expect every candidate to meet 100% of the qualifications listed above. We look for our Wellthians to enhance and advance our company from their past experiences. Our diverse backgrounds and perspectives are what make Wellthy a fantastic company to work for. We hope that youre encouraged and even excited by that to get started with our process.

All applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other characteristics protected by law.

For those who require reasonable accommodations please let us know on your application or email us at .