Office Services Manager Mail and Claims Processing

IST Management is seeking an Office Services Manager for Mail and Claims processing in Charlestown MA! The Office Services Manager will be responsible for overseeing and assisting with daily mail claims processing/scanning and copy/print support services on-site in a professional office environment. Ideal candidates will display excellent customer service standards possess strong technical interpersonal and organizational skills have prior experience with mail print or relevant services and are motivated to grow in their professional facilities and office services career!

About Us

IST Management is a business process outsourcing company. We have over 1800 employees and have been in business for over 27 years with operations in over 38 cities across the U.S. We provide a range of services geared toward litigation and corporate office support including e-Discovery services such as processing hosting court reporting collections/forensics managed review and managed services. IST Management is a Relativity Certified Provider. We also provide a full range of facilities management and office services.

Weve been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nations Best & Brightest Companies to Work For as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nations Department of Defense and have committed to Hiring Our Heroes mission to hire 100000 active and former service members in 2021. IST Management has also been included in the INC 5000 list!

Check out for more info on us!

Benefits Include: Medical Dental Vision STD LTD Life 401k Paid Time Off 7 paid holidays Identity Theft Protectionand Bonus Incentives!

Hourly Compensation: $26.00-$28.00 per hour DOE

Schedule: Monday-Friday 9am-6pm. Flexibility in schedule as needed is required

Job Responsibilities:

• Supervision of on-site office team
• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude;Typing correspondence filing copying data entry word processing sorting mail and other administrative tasks as assigned
• Print and copy services- utilizing various copier print and scanning equipment
• Operating mailing equipment: scan sort delivery of mail and packages as well as heavy emphasis on processing outbound mail
• Updating employee lists
• Demonstrate flexibility in satisfying customer demands in a high volume production environment
  • Consistently adhere to business procedure guidelines
  • Maintain all logs and reporting documentation and attention to detail
  • Adhere to all safety procedures

Qualifications:

• High school diploma or equivalent (GED)
• One to four years experience supervising or managing similar operations; Mail print copy/scan equipment experience preferred
• Knowledge of Microsoft Office (Word & Excel) and computer basics; Ability to communicate both verbally and written with customers and other employees both one-on-one and during meetings
• Knowledge of supervisory techniques to manage motivate and train employees; Ability to prepare reports and present information to clients/customers
• Must have excellent attention to detail and strong critical thinking/problem-solving abilities; Must have customer service skills and be able to maintain a consistent high level of service
• A valid drivers license and/or reliable transportation to and from work
• Lifting up to 55 pounds as needed; Standing for long periods of time andwalking
• Willingness to cross-train as needed

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment please let us know by informing our Talent Acquisition team at

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants regardless of disability or veteran status.