Manager, Immunology Patient Experience Customer Solutions Field Reimbursement Business Operations Psoriatic

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

Job Function:

Market Access

Job Sub Function:

Reimbursement

Job Category:

Professional

All Job Posting Locations:

Horsham Pennsylvania United States of America Titusville New Jersey United States of America

Job Description:

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments finding cures and pioneering the path from lab to life while championing patients every step of the way.

Learn more at Us

Johnson & Johnson Innovative Medicine (JJIM) part of the Johnson & Johnson family of companies is recruiting for a Manager Immunology Patient Experience Customer Solutions Field Reimbursement Business Operation located in Titusville New Jersey or Horsham Pennsylvania.

At Johnson & Johnson Innovative Medicine what matters most is helping people live full and healthy lives. We focus on treating curing and preventing some of the most devastating and complex diseases of our time. And we pursue the most promising science wherever it might be found. We are Johnson and Johnson. Our mission drives us. Our patients inspire us. We collaborate with the world for the health of everyone in it.

Job Description

An important aspect of patients unmet need includes helping them start and stay on their medicine for the best chance at treatment success. The Patient Engagement and Customer Solutions (PECS) organization serves patients during their treatment journey with Johnson and Johnson therapies to help overcome challenges to fulfillment on-boarding and adherence.

The Manager Immunology Patient Experience Customer Solutions Field Reimbursement Business Operation is responsible for identifying strategies and operational processes that maximize organizational ability to support patient starts and stays on Johnson and Johnson therapies. The Manager will report to the Associate Director Field Access & Affordability Solutions and will work with our internal and external partners to track KPIs identify insights develop innovative impact and deployment strategies for flawless implementation and execution of key patient support capabilities by the Field Reimbursement Manager (FRM) team.

The goal of the Manager Immunology Patient Experience Customer Solutions Field Reimbursement Business Operation is to support develop and implement strategies and operational capabilities for the FRM organization. Planning and support for new product launches is included in the scope of this role.

A Day in the Life

Every patients healthcare experience is unique - shaped by personal experiences and beliefs the presence or absence of support networks provider and payer dynamics and socioeconomic factors. For many patients the decision to start or stop a treatment is overwhelming. Johnson & Johnson Innovative Medicine recognizes this and wants to create an experience that is personalized helpful and hopeful.

Primary Responsibilities:

• Analysis of Fulfillment Metrics deployment/execution practices to assess effectiveness of FRM team and communicate impact to internal business partners
• Creating operational processes and efficiencies
• Leading implementation of strategic initiatives
• Collaborating with relevant stakeholders including but not limited to Marketing Sales Legal Medical and Regulatory to define and execute strategy in a matrixed environment
• Collaborate with data teams to understand the impact of the field reimbursement strategies through metric analysis and develop strategic execution recommendations aligned to brand imperatives including impact of current FRM Rules of Engagement
• Support of key field reimbursement execution initiatives (e.g. product launches and launch team participation technology enhancements affordability solutions omni-channel)
• Collaborate with both Patient and Caregiver Solutions and Patient Access and Affordability Solutions teams to share field reimbursement insights informing operational hub enhancements and support patient experience improvement initiatives
• Ensure the field reimbursement resources processes tools and systems optimize the ability of patients to get access to Johnson & Johnson Immunology therapies and are compliant with relevant regulations and Johnson and Johnson internal policies
• Communicate risks or process issues that impact JJIM Immunologys ability to comply with regulations that impact patient or Immunology customers satisfaction or that impact JJIM Immunology internal resources or patient access vendors ability to provide a positive and compliant customer experience JJIM Immunology leadership as appropriate
• Orchestrate project work in a matrixed environment to ensure field reimbursement manager strategy and operations are optimized for excellence in field execution

Qualifications:

REQUIRED:

• 5 years of healthcare business experience (ex: CE/analytics access/reimbursement finance sales marketing analytics and operational roles) with demonstrated project management capability is required.
• Bachelors degree required; MBA or other related advanced degree preferred.
• Immunology experience preferred
• Working across a matrixed organization
• Possess strong analytical thinking abilities demonstrate strategic thinking and planning and work well in a matrix environment without direct line authority
• Able to influence thinking amongst senior leaders and possess excellent communication skills

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation please email the Employee Health Support Center () or contact AskGS to be directed to your accommodation resource.

#LI-Hybrid

Required Skills:

Preferred Skills:

Account Management Coaching Competitive Landscape Analysis Compliance Management Consulting Cross-Functional Collaboration Escalation Management Fact-Based Decision Making Finance and Accounting Platforms Financial Reports Market Access Reimbursement Market Opportunity Assessment Performance Measurement Pricing Strategies Process Improvements Strategic Thinking Technical Credibility

The anticipated base pay range for this position is :

$102000.00 - $177100.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans employees are eligible to participate in the Companys consolidated retirement plan (pension) and savings plan (401(k)).



This position is eligible to participate in the Companys long-term incentive program.



Subject to the terms of their respective policies and date of hire employees are eligible for the following time off benefits:

Vacation 120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado 48 hours per calendar year; for employees who reside in the State of Washington 56 hours per calendar year

Holiday pay including Floating Holidays 13 days per calendar year

Work Personal and Family Time - up to 40 hours per calendar year

Parental Leave 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave 80 hours in a 52-week rolling period10 days

Volunteer Leave 32 hours per calendar year

Military Spouse Time-Off 80 hours per calendar year