Quality Enablement Specialist X (Formerly Twitter)
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
If you are a current employee who is interested in applying to this position please navigate to the internal Careers site to apply.
AboutMarketStar:
In everything we do we believe in creatinggrowthfor our clients our employees and our community. For the past 35 years we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand sales customer success and revenue operations solutions. We are passionate about cultivating career advancements for our people andsupportthem through mentorship leadership and career-development programs. We provide service and support to our communities through theMarketStarFoundation.
Our exceptional team is the cornerstone ofMarketStarsaccomplishments. We are proud of our award-winning workplace culture and to be nameda top employerin our industry. These achievements are a testament to our six core values embraced by our 3000 employees worldwide. From our headquarters in Utah USA to our global offices in India Ireland Bulgaria Mexico the Philippines and Australia we all work together to drive innovation and success.
We are excited to have you apply to join ourMarketStarteam andcantwait to discuss how we can help you find growth as well as how you can make an impact by driving growth for your team.
About the Quality and Enablement Specialist - X:
MarketStaris looking for a Quality and Enablement Specialist to support our X team. You will work directly with Sales Enablement Training Leaders and Team Leaders to develop and implement quality assurance processes that drive success within the SMB Market. The ideal candidate is a team-oriented individual driven to ensure thata high levelof professionalism productivity and quality aremaintainedand continually improved across the X program. You will play a critical role in safeguarding the brand voice of X while helping our sales professionals reach their full potential through data-driven insights.
Location:Ogden UT - Hybrid
What Will You Do
Review the quality of work performed by the SMB sales team through consistent monitoring of call recordings and email correspondence.
Use quality monitoring data systems to compile and track performance metrics at both the team and individual levels.
Identifyspecific training gaps based on audit findings and communicate those needs to the training department.
Prepare and analyze comprehensive internal and external quality reports for management review.
Lead calibration sessions with Senior Leadership and Team Leads to ensure a unified standard of quality across all SMB products.
Provide actionable performance data to various internal support groups to drive program-wide improvements.
Collaborate with cross-functional stakeholders to achieve program initiatives andmaintainclient-specific quality standards.
Deliver direct constructive feedback to sales team leaders toassistin representative coaching and development.
Create andmaintainstandardized workflows and procedures to improve the accuracy and efficiency of sales engagements.
Perform other related duties as assigned.
What Will You Need to Succeed
Direct B2B or digital advertising sales experience is;previousQuality Assurance experience is preferred.
Proven ability to interpret data dashboards toidentifyperformance trends and specific areas for focus.
Excellent verbal written and interpersonal communication skills.
Proficiencyin Google Workspace products including Gmail Forms and Sheets.
Results-oriented mindset with the ability to motivate others and drive high-level performance.
An adaptive style with the ability to work at both micro and macro levels.
Strong multitasking skills and the ability tooperatesuccessfully in a fast-paced team environment.
Capability to adapt quickly to change and adjust priorities based on the evolving needs of the SMB Market.
What We Offer:
In our commitment to our We Care value we believe in providing employees with valuable mental and physical well-being benefits including:
Structured learning andcareer development programs
Mental health program
Generous Paid Time Off policy
Paid medical leave
Child/Dependent care reimbursement
Education reimbursement
401k match hardship loan program access to financial wellness advisor
Comprehensive healthcarecoverage including medical dentalandvision
MarketStarisfirmly committedto Equal Employment Opportunity (EEO) and to compliance with all federal state and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual whoidentifies assomeone with a disability andrequirereasonable accommodation(s) to complete any part of the job application process please contact us at forassistance.
Required Experience:
IC
Key Skills
- Quality Assurance
- FDA Regulations
- Data Collection
- Food Safety Experience
- ISO 9001
- Mobile Devices
- Root cause Analysis
- Quality Systems
- OSHA
- Food Processing
- Quality Management
- cGMP
