Operations Manager
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Job Location:
Yearly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Were on a mission to make people happier one pizza at a time. Want in
Were looking for an Operations Manager to help lead that mission in Pizza Pilgrims we call them Managing Partner because you have the accountability and ownership of your area which is usually no more than 6 pizzerias.
As a Managing Partner youll play a pivotal role in bringing Pizza Pilgrims purpose to life supporting our General Managers and Head Chefs shaping high performing teams and delivering brilliant guest experiences across our pizzerias.
Youll be the connector between strategy and day to day operations helping our teams thrive while driving commercial excellence.
What the role is all about
At Pizza Pilgrims everything we do feeds into four pillars:
Happy Teams Happy Guests Happy World Happy Business
Team
Create an inclusive fun and challenging environment where people feel supported developed and proud of what they do
Coach mentor and support General Managers and Head Chefs to be the best leaders they can be
Build strong succession plans and help people grow their careers with us
Guest
Ensure our pizzerias deliver exceptional guest experiences every day
Champion high standards around cleanliness safety food quality and service
Make sure guests leave happier than when they arrived
Business
Drive strong commercial performance and operational excellence
Lead key business and improvement projects aligned with our growth plans
Use data systems and insight to support smarter decision-making
World
Champion our community and charity initiatives helping create a positive impact beyond our pizzerias
Act responsibly and sustainably supporting initiatives that reduce our environmental impact and carbon footprint
Care about doing the right thing for our people our communities and the planet
What youll be doing day-to-day
Supporting smooth day-to-day operations across your pizzerias
Fully responsible of your area forecasting and proactive behaviours of driving sales
Coaching teams on performance leadership and continuous improvement
Being a role model for Pizza Pilgrims values and culture
Working closely with People Food and Marketing teams to deliver shared goal
Taking ownership of results and acting like a true business partner
About you
A confident supportive leader who loves developing people
Comfortable balancing people needs guest experience and commercial results
Experienced in multi-site or senior operational roles (hospitality preferred)
Adaptable resilient and calm under pressure
Our values matter to us
Whilst skills are vital how you show up matters just as much:
Push Yourself keep learning keep growing
Be Yourself your personality belongs at work
Respect Others everyones welcome here
Enjoy Yourself hospitality should be fun
Whats in it for you
Up to 65000 bonus
28 days holiday an extra day for every year youre with us (up to 5)
A paid 4-week sabbatical every 5 years
An extra Happiness Day each year to do something just for you
The chance to be part of a values-led people-first business were incredibly proud of
If youre passionate about people pizza and building brilliant teams wed love to hear from you
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
Pizza Pilgrims serve slow proved Neapolitan pizza in our pizzerias, at events across the UK and in Pizza in the Post. All of our dough is made fresh, daily, sourcing the best ingredients Italy has to offer in order to bring you the best possible pizza base going. As any Neapolitan wil ... View more
