IT Operations Technical Support Engineer
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Job Location:
Capital Department - Argentina
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Role:
We are seeking an IT Operations Technical Support Engineer to provide technical-level support to vendors and internal stakeholders including the build-out and support of new workflows. This role focuses on ensuring system reliability efficient incident resolution and continuous operational improvement.
Responsibilities:
Provide remote technical support to identify troubleshoot and resolve software and system issues.
Access remote systems using tools such as PuTTY and WinSCP to retrieve logs update files and perform system-level diagnostics.
Analyze system discrepancies and missing data by writing and executing SQL queries to identify root causes.
Investigate and resolve complex issues through detailed log analysis and structured troubleshooting.
Collaborate with development and engineering teams via the Jira ticketing system to resolve issues and implement permanent solutions.
Maintain system stability and performance by performing cache updates and validating system consistency.
Escalate unresolved or high-impact issues to appropriate internal teams with clear technical context.
Identify and resolve software issues using Linux and AIX commands SQL and scripting languages such as Python.
Manage and prioritize multiple open tickets concurrently to ensure timely and effective resolution.
Automate repetitive operational and troubleshooting tasks across multiple POS systems to improve efficiency and reduce manual effort.
Contribute to operational documentation and knowledge sharing to support consistent issue resolution.
Requirements:
Bachelors degree in Information Technology Computer Science or a related field.
Strong understanding of Linux and AIX commands including file operations permissions and process handling.
Ability to write ad-hoc SQL queries (DB2 MySQL SQL Server).
Experience analyzing system logs and troubleshooting production issues.
Familiarity with environment variables and system configurations.
Basic Microsoft Office skills.
Knowledge of XML.
Excellent written and verbal English communication skills.
Nice to have:
Experience with Point-of-Sale (POS) systems.
Python scripting experience.
Exposure to Power Automate and Power BI.
IMPORTANT!!
This position operates on a 24/7 support model with rotating shifts. Shifts are 8 hours per day 5 days per week and may include:
8:00 AM 5:00 PM
4:00 PM 1:00 AM
1:00 AM 10:00 AM
10:00 AM 7:00 PM
Workdays may fall between Monday and Sunday based on team scheduling.
Key Skills
- Engineering Support
- Law Enforcement
- ABB
- Information Security
- Adobe Dreamweaver
- Data Analysis
About Company
We are passionate about what we do and we strive to be better with each day that goes by.We want to contribute to the generation of a technological community powered by the conviction that, through small actions, we can help create a better world.
