Client Services SVP Private Equity

About CITCO

Citco is a global leader in fund services corporate governance and related asset services with staff across 50 office locations worldwide. With more than $2.4 trillion in assets under administration we deliver end-to-end solutions and exceptional service to meet our clients needs.

About the Team & Business Line:

Fund Administration is Citcos core business and our alternative asset and accounting service is one of the industrys most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

As a core member of our Client Services Private Assets team you will be working with some of the industrys most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon

Your Role:

Serve as the Client Service Manager for several strategic client relationships inclusive of fund managers investing in Private Equity Private Credit and Infrastructure. The ideal candidate will have hands-on Private Asset specific expertise and have demonstrated capabilities in managing the administrative function of multiple private equity funds and/or in managing client service relationships associated with alternative asset investment managers and investors.

Client Service & Relationship Management

• Formulate and implement key client service program.
• Oversee client service delivery and monitor service provision to agree standards for key clients.
• Liaise internally with key business areas to ensure awareness of all service offerings and client engagements.
• Monitor service level profitability resourcing and address negative trends or unprofitable relationships across the business line.
• Visit clients on periodic basis to evaluate service quality and identify client priorities.
• Assist in the resolution of complex client issues.
• Participate in client conference calls.
• Liaise with clients regarding reporting requirements and deadlines ensuring delivery in an accurate and timely manner.

Business Development

• You will be actively identifying new areas of growth and pursue opportunities.
• Participate in business development pitches and presentations to prospective and existing clients. Establish relationships with C-suite and other key contacts to understand their background & track record.
• Identify and build personal relationships with key decision makers and influencers.

Team Leadership & Management

• Work as escalation and Complaints Management within the team/ department.
• Manage train and assist assigned team members in the successful running of the team/ department.
• Participate in the review of department procedures and policies and supervision of team to ensure adherence to these procedures.

Risk Management & Project Leadership

• Establish Risk Management Framework and Quality Control Review.
• Continuous risk assessment of current and potential new funds under administration.
• Identify issues/concerns and recommend company wide solutions for any/all high risk projects.
• Manage operational Risk Monthly reporting on status reports and key development issues.
• Manage project work proactive approach to industry and regulatory changes and the development and promotion within Citco Fund Services.
• You will be participating in and leading projects that may be defined from time to time in connection with the continuing expansion and evolution of the business.

Required Qualifications & Skills

• Bachelor or master level degree or professional designation.
• 10 years experience in Financial Services preferably with exposure to Product Control Operations or Fund Accounting environments.
• 5-7 years experience managing staff - Proven Manager.
• Strong problem solving aptitude.
• Strong risk knowledge.
• You have excellent communication skills both written and verbal.
• Leadership Strong networking skills Drive for Results.

Our Benefits

Your well being is of paramount importance to us and central to our success. We provide a range of benefits training and education support and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.