Quality AssuranceSystem of Care Specialist

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Department ofHealth and Human Services (DHHS)

Social Services Program Specialist II

Opening Date:January 5 2026

Closing Date:January 16 2026

Job Class Code: 5093

Grade:25 (Supervisory Services)

Salary:$58552.00 - $82700.80 per year*

*This is inclusive of a 2.00% recruitment and retention stipend

Position Number: 02000-4055

Location: Augusta

Core Responsibilities:

As the Quality Assurance / System of Care Specialist you will be part of a statewide Office of Child and Family Services Childrens Behavioral Health team responsible for ongoing development implementation and monitoring of behavioral health prevention and treatment programs in addition to ensuring System of Care grant goals are implemented. You will be responsible for quality assurance and quality improvement processes analyzing specific program procedures and activities to establish and maintain consistent and up- to- date administrative and operational mechanisms through reviews and processes related to childrens behavioral health services.

Responsibilities:

Conduct program site visits to monitor quality of service and produce progress/ trend reports

Review/ analyze program policies and procedures and propose changes to improve program effectiveness and operational efficiency

Provide training ongoing technical assistance monitor and produce quality improvement plans

Utilize best practice guidelines implement SAMSHAs System of Care principles and incorporate the golden thread of treatment in decision making and quality outcomes

Enroll families into the System of Care grant track grant goals and outcomes and collaborate with providers

Represent the Department on various committees and boards to educate and inform community agencies groups and individuals on services and best practices.

Other duties as assigned

Skills and Knowledge required:

Knowledge of applicable laws rules regulations policies and procedures.

Knowledge of investigative and interviewing methods and techniques.

Knowledge of System of Care principles golden thread of treatment and best practice guidelines related to quality assurance/ quality improvement.

Ability to prepare and present technical assistance/ training programs in addition to other presentations.

Ability to prepare and complete reports write formal letters written surveys track grant/ review progress track information in teams/ outlook/ electronic records and provide written correspondence

Ability to collect and analyze information reach logical conclusions and make sound recommendations/decisions.

Ability to use applicable computer programs.

Minimum Qualifications:

To qualify for this position you must have an eight (8) year combination of education and/or professional experience in specific option area (Social Work Case Management Mental Health or a closely related field).

Preference given to a Licensed Social Worker (LSW)

The background of well-qualified candidates will demonstrate expertise in the following areas:

and experience in quality assurance/quality improvement activities.

and experience related to the System of Care grant.

ability to collect and analyze program data and utilize it for program evaluation and quality improvement purposes.

of Childrens Behavioral Health services.

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Agency information:

The Department of Health and Human Services (DHHS) is dedicated to promoting health safety resilience and opportunity for Maine people. The Department provides health and social services to approximately a third of the States population including children families older Mainers and individuals with disabilities mental illness and substance use disorders. The Department also promotes public health operates two state psychiatric hospitals and provides oversight to health care providers.

Childrens Behavioral Health Services within DHHS is responsible for ensuring the safety and well-being of children and families through community networks local resources and life-long family connections throughout Maine.

Application Information:

For additional information about this position please contact Jessica Lachance System of Care Quality Assurance Manager at

To apply please upload a resume post-secondary transcripts and cover letter addressing the competency areas in the Minimum Qualifications section.

Please submit all documents or files in PDF or Word format.

To request a paper application please contact

Benefits of working for the State of Maine:

No matter where you work across Maine state government you find employees who embody our state mottoDirigo or I leadas they provide essential services to Mainers every day. We believe in supporting our workforces health and wellbeing with a valuable total compensation package including:

• Work-Life Fit Rest is essential. Take time for yourself using13 paid holidays 12 days of sick leave and3 weeks of vacation leaveannually. Vacation leave accrual increases with years of service and overtime-exempt employees receive personal leave.
• Health Insurance Coverage The State of Maine pays85%-100%of employee-only premiums ($12845.82 - $15112.76 annual value) depending on salary. Use this chart to find thepremium costsfor you and your family including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information aboutprogram requirements.
• Dental Insurance The State of Maine pays 100% of employee-only dental premiums ($395.72 annual value).
• Retirement Plan The State contributes the equivalent of 14.11% of the employees pay towards the Maine Public Employees Retirement System (MainePERS).
• Parental leaveis one of the most important benefits for any working parent. All employees who are welcoming a childincluding fathers and adoptive parentsreceivesix weeks of fully paid parental leave. Additional unpaid leave may also be available under theFamily and Medical Leave Act.

State employees are eligible for anextensive and highly competitive benefits package covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated foranything less than full-time.

Theres a job and then theres purposeful transformative work. Our aim is to create a workplace where you can learn grow and continuously refine your skills. Applicants demonstrate job requirements in differing ways and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members and our process ensures an inclusive environment to applicants of all backgrounds including diverse race color sex sexual orientation or gender identity physical or mental disability religion age ancestry national origin familial status or genetics.

If youre looking for a great next step and want to feel good about what you do wed love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

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If you are unable to complete the online application please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.