Customer Engagement Partner (North)

Taipei City - Taiwan

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Job Description Summary

#LI-Hybrid

This role is based in Taipei Taiwan. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.

The Customer Engagement Partner (CEP) is a field-based role reporting directly to the Business Manager (Lead). The CEP is responsible for reinforcing in-depth understanding of the renal product by facilitating introductions to Medical Scientific Liaisons. The role involves identifying and engaging the ideal physicians to nominate the renal product for hospital listing as well as mapping and maintaining relationships with key stakeholders involved in the addition the CEP collaborates closely with the Key Account Manager team to clarify hospital listing procedures and supports the Marketing team in preparing and submitting the required documentation.

Job Description

Key Responsibilities:

Maintain outstanding knowledge of IgAN disease and its complication management using Novartis learning tools.
Achieve agreed customer engagement targets through face-to-face meetings based on the approved customer list.
Raise awareness of the health economic benefits of IgAN treatment including reduction in complications and improved patient outcomes.
Collaborate with relevant healthcare professionals (e.g. nephrologists emergency response teams nurses clinical pharmacists) to support training and optimize treatment outcomes.
Partner with medical personnel to deliver a coordinated approach that helps hospitals identify and implement improvements in patient care pathways.

Work Requirements:

24 years of pharmaceutical sales experience preferably in Medical Center (MC) and/or Regional Hospital (RH) accounts.
Strong knowledge of the pharmaceutical industry and its evolving environment with a proven track record of high achievement.
Experience with hospital listing processes in Medical Center and Regional Hospital; self-pay experience is a plus.
Excellent interpersonal communication and collaboration skills both internally and externally.
Ability to organize prioritize and work effectively with a solid understanding of internal and external ethical guidelines.

Skills Desired

Accountability Account Management Commercial Excellence Competitive Intelligence Compliance Crm (Customer Relationship Management) Customer Engagement Ethics Healthcare Sector Market Development Problem Solving Skills Process Knowledge Revenue Growth Selling Skills Team Collaboration Value Propositions

Job Description Summary#LI-HybridThis role is based in Taipei Taiwan. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.The Customer Engagement Partner (CEP) is a field-based role reporting directly to the Business Manager (Lead). ...

Job Description Summary

Job Description

Key Responsibilities:

Maintain outstanding knowledge of IgAN disease and its complication management using Novartis learning tools.
Achieve agreed customer engagement targets through face-to-face meetings based on the approved customer list.
Raise awareness of the health economic benefits of IgAN treatment including reduction in complications and improved patient outcomes.
Collaborate with relevant healthcare professionals (e.g. nephrologists emergency response teams nurses clinical pharmacists) to support training and optimize treatment outcomes.
Partner with medical personnel to deliver a coordinated approach that helps hospitals identify and implement improvements in patient care pathways.

Work Requirements:

24 years of pharmaceutical sales experience preferably in Medical Center (MC) and/or Regional Hospital (RH) accounts.
Strong knowledge of the pharmaceutical industry and its evolving environment with a proven track record of high achievement.
Experience with hospital listing processes in Medical Center and Regional Hospital; self-pay experience is a plus.
Excellent interpersonal communication and collaboration skills both internally and externally.
Ability to organize prioritize and work effectively with a solid understanding of internal and external ethical guidelines.

Skills Desired