Customer Supply Representative
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Job Location:
Taipei City - Taiwan
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
About the role
The Customer Supply Representative (CSR) is the primary contact to Nexperias customers to ensure excellent levels of supply assurance increasing both customer loyalty and sales potential. The role is responsible for handling and coordinating customer inquiries in the area of ordering demand forecasting shipping billing issues and complaints. The CSR is dedicated to a specific portfolio of (one or more) customers and responsible to develop a strong customer relationship.
What you will do
Develop and maintain a professional and positive relationship with key customer contacts and counterparts in Account teams Business Groups and Support Teams at all times
Process customer orders in SAP while ensuring compliance with policies and controls including terms and conditions allowed ship dates and order change windows
Provide customers with prompt early and accurate information regarding status of orders supply issues and complaints
Pursue the customer for increased order coverage where gaps exist compared to lead-time forecast or contract data
Resolve customer complaint return and invoice query requirements by clarifying customers complaint
Drive activities to achieve benchmark levels of delivery performance
Understand customer demands supply capabilities and coordinating activities to meet customer demands including regular production new products and end of life
Develop and implement strategies to best meet customer demands including strategies and processes like collaborative forecasting consignment- and JIT programs
Drive regular customer logistics review meetings and provide regular service updates. Prepare relevant material to facilitate discussion on performance order coverage lead-time review and forecast
Execute tasks to support tactical sales initiatives
Pull-forward of mismatched delivery commitments and promotion of product availability
Analyze service performance from logistics data NPS customer KPIs and other customer feedback. Define and implement continuous improvement actions
What you will need
A business-related university degree is required.
3 years of experience in high-end customer service supply chain & logistics or sales
Advanced Excel knowledge and analytical skills SAP (other ERP system) knowledge
Knowledge of supply chain processes.
Fluency in English with good communication skills.
Customer Obsession: A strong focus on and dedication to meeting or exceeding customer expectations.
Talent acquisition based on Nexperia vacancies is not appreciated. Nexperia job adverts are Nexperia copyright material and the word Nexperia is a registered trademark.
D&I Statement
As an equal-opportunity employer Nexperia values diversity not just because it is the right thing to do but because diverse teams perform better. We are dedicated to being inclusive and a proof point of this dedication is that we were the main partner of the very first Dutch Paralympic Team NL House during the Paris 2024 Paralympic Games. Our recruitment process is inclusive and accessible to all and we consider all applicants fairly as well as providing a safe work environment and reasonable adjustments where requested.
In addition we offer our colleagues the possibility to join employee resource groups such as the Pride Network Group or global and local Womens groups. Nexperia is committed to increasing women in management positions to 30% by 2030.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Headquartered in the Netherlands, Nexperia is a global semiconductor company with a rich European history and over 15,000 employees across Europe, Asia, and the United States.
